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Customer Service Rep

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Date: Jul 22, 2022

Location: Fairport, NY, US, 14450

Company: Corning

Requisition Number: 56258

 

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Purpose of Position:

  • Responsible for providing pre-sales and post-sales support to customers.
  • Will be liaison between customers and the manufacturing, accounting, and planning groups to resolve all customer requests including order status, delivery projections, product returns, and billing questions.


Major Responsibilities (Ongoing Tasks):

  • Enters orders, coordinates responses to order change requests, and confirms orders to customers via open order reports
  • Provides customers with product return authorization. Reviews warranty claims with quality department. Expedites repairs.
  • Provides quotations to customers from quote teams. Suggests pricing for non-standard items.
  • Enters orders and forecast into sales and operating template for financial reporting and planning monthly.
  • Creates the Revenue forecast for the Fairport plant and tracks shipments, reporting revenue against plan on a weekly basis to divisional management.
  • Provides solutions to routine commercial problems.
  • Routes sales inquiries to the appropriate commercial owner.
  • Develops relationships within customer’s procurement team to position Corning as a responsive and capable supplier.
  • Actively works with customers to address payment delinquencies.
  • Generates and publishes reports related to sales metrics such as monthly revenue, backlog, and on-time deliveries.

 

Qualifications Education Required:

  • Associates Degree Desired: Bachelor’s Degree
     

Experience:

  • 3-5 years Knowledge, Skills and Behaviors

 

Knowledge:

  • Knowledge of manufacturing fundamentals


Skills:

  • Microsoft Excel - very important
  • Microsoft Word
  • Typing accuracy
  • Excellent written and verbal communications
  • Teamwork
  • Ability to prioritize and effectively manage time
  • Ability to handle stressful environment and multi-task
  • Diplomacy - able to deliver bad news in a good way
  • Leadership
  • Detail Orientation
  • Perseverance and patience


Behaviors/Competencies:

  • Desire to “roll up sleeves” to work directly with customers and internal project teams.
  • Well organized, process oriented, has systematic approach to problem solving.
  • Able to work independently

 

Key Decision Areas:

  • Ongoing customer support/negotiations.

 

Indicator for Performance:

  • Evaluation Timeliness and accuracy of order entry, customer responses, and reports.
  • Formal and informal customer feedback

 

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


Nearest Major Market: Rochester