Implementation Engineer, Hyperscale Data Centers

Requisition Number: 59905

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

As a leading developer, manufacturer, and global supplier of scientific laboratory products for 100 years, Corning’s Life Sciences segment collaborates with researchers seeking new approaches to increase efficiencies, reduce costs and compress timelines in the drug discovery process. Using unique expertise in the fields of materials science, surface science, optics, biochemistry and biology, the segment provides innovative solutions that improve productivity and enable breakthrough discoveries.

Purpose of Position:

Provide extensive technical sales and engineering support to strategic account teams -- Global Accounts Team and Implementation Team. Deliver feedback and guidance to Sales, Marketing, Operations, Technology, Engineering Services and Market Development groups, as well as end customers and installers

Major Roles and Responsibilities

• Drive the design process at each assigned strategic account to create a preference for Corning products early in the design phase. Provide consultative support as required to secure a Corning specification and incremental revenue for large opportunities

• Serve as Subject Matter Expert (SME) for key cloud data center markets (Hyperscale, IT Service Provider and Enterprise). Guide strategic account teams on large projects to ensure that all technical needs are met

• Develop clear understanding of optics / data rate road maps, de-rating tables, and industry best practices and communicate this information effectively to customers in the design and sales processes

• Work in conjunction with Market Development to conduct detailed Voice of Customer sessions in order to identify customers’ core needs and sales opportunities for Corning

• Develop and communicate requirements for new product solutions in conjunction with Global Accounts Managers. Provide competitive feedback and technical engagement with Market Managers and Market Development to focus on new product systems for current/future customer requirements

• Collaborate with Global Account Managers, Market Development, end users, consultants and installers to drive revenue globally through application of consultative technical selling skills

• Share knowledge by training our internal Global Technical support staff and global sales teams who provide global account management support with global understanding of products being deployed and troubleshooting best practices

• Coordinate with Engineering Services to provide resource forecasts and schedules for pro bono on-site technical support for key projects within strategic accounts

• Leverage thorough, complete and comprehensive understanding of TIA standards and best practices and apply them to technical responses for RFI/RFQ opportunities

• Develop and/or verify Bills of Material for customer projects and specifications

• Complete special projects as required in support of Strategic Accounts Sales

• Work in partnership with Strategic Account Managers to ensure that all technical needs are met for all strategic accounts 

• System design recommendations based on specific customer needs for difficult technical issues across a wide spectrum of data center applications

• Engagement of other cross functional resources to assist customer (Engineering Services, Customer Service, Product Line Management, Manufacturing, Technology, Research and Development) through regular use of ingenuity, creativity, and problem solving

• Complete understanding of customer application and guiding customer to optimal product solution 

• The Technical Support Engineer will work closely with Engineering Services, Product Line Management and Market Development.

This position is responsible for ensuring that the following communication links take place and are effective:

     o From Marketing and Market Development to Global Account Management (Sales). Information regarding new products, standards, design tends and emerging markets must be effectively communicated to the sales team

     o From Strategic Account Management (Sales) to our customers. This position is tasked with traveling with our sales team and ensuring that the appropriate pre and post-sale technical messages are delivered to the customer

     o From our customers to our company. Voice of Customer/Customer feedback must be understood and effectively communicated to the appropriate people within Market Development and Product Line Management

Required Skills:

1. Strong commercial skills and business acumen

2. Demonstrated presentation skills and experience

3. Strong technical and analytical skills

4. Experience with Microsoft suite of products (Excel, MS Project, Word, SharePoint, PowerPoint)

5. BS in an Engineering, Technical or Science Field

Travel Required:

Approximately 50%

Preferred Area of Expertise:

1. RCDD highly desirable

2. Prior sales experience preferred Project management, Corning Optical Communications’ data center product knowledge including data center design

3. Prior experience as Field Engineer, Systems Engineer and/or Applications Engineer, technical designer, Installation contractor, and managing installation projects is strongly preferred

This position does not support immigration. 

Corning Puts YOU First! 

We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning. 

• Our monetary peer-to-peer recognition program is tied to our Values and celebrates you and your colleagues’ contributions. 
• Health and well-being benefits include medical, dental, vision, mental health/substance use, fitness, and disease management programs.  
• Financial benefits include a 401(k) savings plan with company matching contributions and a 100% company-paid pension benefit that grows steadily throughout your career. 
• Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.   
• Professional development programs help you grow and achieve your career goals. 

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.