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Tier 3 IT Support (Phoenix, AZ)

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Date: Sep 8, 2022

Location: Glendale, AZ, US, 85301

Company: Corning

Requisition Number: 56762


Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.



The Level 3 IT Support Associate will provide functional support of all IT equipment and software while ensuring that the IT organization works in partnership with the plant to meet business objectives while supporting Corning’s Values.



  • Primary support for IMS infrastructure support including computers, printers, switches, servers and security systems.
  • Interact with and educate plant customers in the development and implementation of required programs and processes
  • Support installation and integration of the plant SAP supply chain management system and MES (Manufacturing Execution System).
  • Support FWD (Factory Ware Data) manufacturing execution system including configuration, maintenance, enhancement support and data analysis.
  • Responsible for local business and plant engagement for the IT organization
  • Ensure that projects are delivered on time, on scope, and on budget through project prioritization and effective resource management
  • Establish and maintain the appropriate levels of operational support to meet established metrics.
  • Effectively support the IT shared service delivery model.
  • Collaborate closely with the Division IT Manager to understand and implement programs that drive standardization across the division while ensuring plant business needs are met.
  • Interact with customer base to function as the voice of the plant to the IT organization to ensure the type and level of services provided fully support achievement of plant business objectives.
  • Establish and maintain a presence on the plant floor to maintain an ongoing understanding of the pulse of the organization.
  • Design solutions driving continuous improvement to processes, systems, and workflow
  • Establish and drive plant IT project portfolio and manage its alignment to organizational objectives.
  • Participate on the plant staff to appropriately integrate the IT organization and IT systems into the day-to-day operations of the plant. Work with plant staff to make team-based decisions that support the overall efficiency and effectiveness of the plant.
  • SQL Database administrator for local databases.
  • Develop various reporting in SQL and deploy SSRS reports.
  • Maintain compliance for ITAR/NIST work at the facility.
  • Administrator for various manufacturing applications



  • Bachelor’s degree in Computer Science, and/or Computer Engineering
  • 5+ years of IT/related experience
  • 3 to 5 + years demonstrated leadership abilities




  • Experience with Manufacturing process to provide expert guidance and high-level support when necessary.
  • Experience in one or more SAP Supply Chain systems like ECC, IBP, or S/4 HANA capabilities, in a manufacturing environment that support plan, source, make, and delivery.
  • Readiness to take on responsibility, trustworthiness, flexibility.
  • Ability to learn quickly and transfer knowledge to other
  • Ability work in teams and individually
  • Strong analytical and troubleshooting skills
  • Attention to detail
  • Ability to communicate at all levels within IT and various business units
  • Technical/Site Specific Skills (3+ years of experience)
    • Programming languages; Visual Basic, C #, VB.Net, Microsoft SQL, Reporting Services (SSRS) experience
    • Knowledge of TSQL (stored procedures, views, jobs, SSIS)
    • Programming experience with SQL


Desired Skills:

  • Understanding of ITAR/NIST regulations and familiarity with CMMC
  • Experience with development in Microsoft BI tools (SSRS, SSAS, SSIS, SQL Server) and Business Objects.
  • Technical background in an Engineering, Computer Science, and/or Computer Engineering.
  • Experience with Lean and/or performance excellence manufacturing techniques
  • Project management experience
  • Experience in a staffs and shared services organization
  • Strong desire to have experience in an engineering organization and/or manufacturing environment


Travel:   5% - Minimal travel for semiannual regional meetings


This position does not provide Immigration Sponsorship


Nearest Major Market: Phoenix