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IT field service support engineer

Date: Jul 25, 2019

Location: Guangzhou, China, CN

Company: Corning

Requisition Number: 37705


Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Corning’s Display Technologies segment manufactures glass substrates for active matrix liquid crystal displays (“LCDs”) that are used primarily in LCD televisions, notebook computers and flat panel desktop monitors.

Day to Day Responsibilities:


Service Management – PC, Network Printer, Handheld device etc.… 

- Perform tasks in accordance with established IT SERVICE DELIVERY, ACE, ISO documented processes, using only approved processes and tools

- Participating in the establishment, review and audit of ACE/ISO processes

- Identification of service related issues and establishment of corrective actions where appropriate

- Ensuring Provision Level 2 support for infrastructure (break/fix, preventive and asset management)

- Other site backup as assigned

Cost Management

Ensuring external spending is managed in accordance with defined IT SERVICE DELIVERY/Corporate procurement processes, including leverage of global buying agreements where established


Education & Experience  


- Diploma degree or higher in Information Technology or related subject

  • 1- 2 years’ experience in similar position

Required Skills


1– 2 Years’ hands-on experience in IT Infrastructure

- Good English and local language communication skills, written and verbal

- Experience of some or all of the following:


Key technology areas:

                     + Windows 95/98/NT/2000/XP Client Operating System (English & Chinese)

                     + Ethernet Local Area Network configuration, switches, hubs, routers

                     + Frame Relay based Wide Area Voice/Data Networking infrastructure

                     + Telephone Systems, VoIP, Voice Mail, Video Conferencing, ISDN

                     + Computer Hardware/Software/Information Security / Encryption / Firewalls

                     + Microsoft Office / Microsoft Exchange / Microsoft Project etc.

                     + Desktop Applications

                     + IP protection

                     + Advanced Technologies

Employee Referral Level: 3