Applications Engineer MCE-Gorilla Glass - India

Role Purpose

The purpose of this position is to support the growth of Gorilla Glass business through alignment of OEM, ODM and TPM needs with internal capabilities while working closely with India team and global teams. This includes supporting the execution of new business development initiatives and product line plan with operations, development, engineering, sales, and marketing organizations. The Applications Engineer also supplies the voice of the customer to the technology and development teams for new product and capability developments.

Key Responsibilities

•    Handle customer technical issues and build up working relationship at all levels
•    Coordinates with sales team to ensure seamless support and service to the customer
•    Deliver solutions to resolve technical issues and escalate to appropriate level if necessary
•    Negotiate and close technical specifications with customers
•    Manage Gorilla Glass businesses
•    Provide technical training to Finishers and TPMs.
•    Develops knowledge of material, process and/or equipment in focused areas of manufacturing or engineering
•    Problem solving and process improvement using structured problem solving methods
•    Provides disciplined project leadership across multiple stages of innovation for new product, process, cost reduction and capacity improvement initiatives
•    Manage project resources to achieve project deliverables and timeline
 
Travel Requirements:  50%. International included. Travel to team members to drive work streams and customers for direct interface.
 

Experiences/Education - Required

•    Bachelor’s degree in technical field, Engineering degrees preferred. 
•    5+ years working experience in Mobile Consumer Electronics, IT industry, cover glass finishing, LCD or Touch Panel businesses 
•    Require either 2-3 years in account management, applications engineering, or engineering role closely supporting customers or new product development
•    Direct experience in taking early stage product through qualification and design-in process

Required Skills:
•    Dare to face challenge 
•    Self-motivated, particularly under pressure
•    Fluent in reading, writing, and speaking English. Chinese capability is nice to have.
•    Good communication and negotiation skill
•    Problem solving skill and analytical skills
•    Ability to effectively organize, participate in and lead cross-functional and diverse teams.  Ability to gain trust and cooperation from a diverse set of internal colleagues and external customers
•    Strong planning, documentation and process proclivity
•    Comfortable in a changing work environment
•    Team player with a collaborative mindset 

Soft Skills:
•    Experience working with international teams – sensitive to cultural differences amongst customers and team members
•    Establish direction and create commitment – involves others to gain commitment to overall business direction
•    Ability to build and maintain effective relationships with internal cross-functional teams and customers.