CSS Manager, India

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Date: May 27, 2024

Location: Gurgaon, HR, IN, 122002

Company: Corning

Requisition Number: 62677


Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with: 

•    Trusted products that accelerate drug discovery, development, and delivery to save lives
•    Damage-resistant cover glass to enhance the devices that keep us connected
•    Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
•    Precision glass for advanced displays to deliver richer experiences 
•    Auto glass and ceramics to drive cleaner, safer, and smarter transportation 



Title CSS India CoE Manager 

Reporting to: CSS Senior Manager, Operations, Asia (solid) & Finance senior manager, Corning International (Solid) 





  • Day-to-day operations management to ensure processes are delivered in a controlled manner for the services in scope of the team 

  • Business partnership management – ensure objectives, processes and action plans aligned with business partners and stakeholders 

  • Team’s productivity – allocate team talent and capacity properly to support business initiatives 

  • Ensuring high Team moral and engagement 

  • Works with the regional CRMs to align team’s objective with business prioritieson customer engagement area 



  • Supports the execution of optimization and operationalization activities. 

  • Deploys the CSS culture and process rigor including focus on controls, standards, SOPs, RCMs, and quality 

  • Identifies in cooperation with the respective local team opportunities for process and continuous improvement to deliver measurable process efficiencies and effectiveness  

  • Collaborates with Global Ops to leverage operation’s best practices for the newly integrated processes  

  • Collaborates with regional Ops team to migrate rest of Asia core services to India 

  • Collaborates with international Finance team in process migrations from respective countries to India. 

  •  Leading digitalization & process automation initiatives  

  • Ensure trade compliance of entity 

  • Works with the regional CRMs on customer engagement area 

  • Develops team’s talent and career pipeline 

  • Develops core metrics for COE team and entity finance support teamLegacy Services, including: 

  • Process Health and efficiencies 

  • Audit Ratings / Improved controls  

  • Process Improvements / effectiveness  

  • Transactions per FTE / incremental absorption  

  • Cost per transaction, spending analysis 



Required Education and Experience:  

  • Bachelor’s degree required  

  • CA or any other equivalent degree with 18 years of experience

  • knowledge of finance / accounting processes  

  • Experience of managing international teams 

  • Experience of Shares services 


Required Skills  

  • Ability to grow a team and develop individuals  

  • Problem solving, analytical skills  

  • Initiative and effectively manages self and team through a fast-paced environment  

  • Ability to prioritize work to meet deliverables/timelines in an effective manner  

  • Motivation skill – makes each individual feel his/her work is important 






Desired Skills 

Strong organization skills, process rigor, attention to detail, responsive  

Digital transformation and implementation experience 

Understanding of Shared Services operations  

Process improvement experience / Green Belt certificate 



Soft Skills 

  • Inclusive leadership skills 

  • Value difference that each person brings 

  • Identify “Insider” & “outsider” dynamics 

  • Practice & model inclusive teaming & leadership 

  • Influence our culture 

  • Customer Focus 

  • Is dedicated to meeting the expectations and requirements of internal and external customers. 

  • Establishes and maintains effective relationships with customers. 

  • Presentation Skills 

  • Able to develop effective presentations and deliver material. 

  • Peer Relationships/Collaboration 

  • Is seen as a team player and is cooperative 

  • Easily gains trust and support of peers. 

  • Encourages collaboration. 


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