Director Supply Chain and Customer Operations

Apply now »

Date: Sep 8, 2023

Location: Gurgaon, HR, IN, 122002

Company: Corning

Requisition Number: 61474


Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with: 

•    Trusted products that accelerate drug discovery, development, and delivery to save lives
•    Damage-resistant cover glass to enhance the devices that keep us connected
•    Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of life
•    Precision glass for advanced displays to deliver richer experiences 
•    Auto glass and ceramics to drive cleaner, safer, and smarter transportation 





This position is responsible for heading operations related to all supply and demand planning, logistics, warehousing, order processing, order fulfilment and trade compliance for Corning businesses in the region that are spread across life sciences, automotive and telecom segments.



Country: India, Bangladesh, Sri Lanka, Pakistan, Nepal                               




  • Deploy a robust sales, inventory and operations planning process in close co-ordination with businesses.  
  • Enable the sales team to grow business by ensuring customer delight through timely supplies.  
  • Drive high levels of customer orientation in the team.
  • Deploy process improvements and standardization to deliver a consistent, world class service experience for internal and external customers.
  • Provide strategic insights to businesses to bring in improved forecasting accuracy, inventory optimization and reduction in cost of doing business.
  • Put in place metrics to track key leading indicators and publish the status regularly to ensure visibility and drive actions.
  • Build a solid partnership with Corning’s global manufacturing sites to take account of lead times, optimize costs and ensure supply balance.
  • Lead strategic projects such as reduction in cost to serve, reduction in delivery time, delivery on time to request (OTTR), automation etc.
  • Define and get support for proposals related to technology tools required to support future state architecture.
  • Build a strong organization (structure & capability) to build bench strength for step change in results delivery & future leadership.
  • Lead bench marking of best practices as well as KPIs to build a multi-year path for supply chain KPIs and action plans to deliver.
  • Lead and advocate for a very collaborative culture.




The incumbent will need to exercise a nuanced approach to manage a complex mix of internal and external customers with various needs and expectations in a global matrix structure. 


ii.    Knowledge, Skills & Experience Required:

  • Engineering Degree in Business, Engineering or Supply Chain related subject (Supply Chain Management, Business economics, Operations, or related field).
  • Having minimum 15 years of relevant experience in supply chain functions of a manufacturing company producing B2B products.
  • Should have 4-7 years of integrated planning leadership experience.
  • Interacts and collaborates with team and partners, respectful and adaptable yet with strong point of view.
  • Ability to work well in a global and complex structure.
  •  Dedicated leader, creating accountability across his/her team and partners, inspirational and bringing energy to interactions.
  • Experience in SAP. Experiences in demonstrating existing systems capabilities.
  • Experience leading an S&OP process across a complex commercial and supply network in an international environment.
  •  Strong analytical skills with the ability to evaluate large amounts of information leading to sound conclusions for effective decision making.
  • Able to ‘zoom in and zoom out’, quickly shifting between the strategic and the tactical.
  •  Strong communication skills, particularly summarizing complex detail into executive summaries for leadership.


iii.   Key Success Factors:

  • Visionary- Demonstrated ability to see potential in abstract or complex ideas and create clear ways forward.
  • Ability to convert an abstract vision into commercially driven and customer-based strategies, tangible plans, and clear objectives.
  • Entrepreneurial spirit- A passion for developing new ways of doing things, challenging convention, failing fast, and leaning into new ways of working.
  • Resilient and comfortable in the face of challenge. Thrives in uncertainty- Comfort with ambiguity, willingness to adopt change, and leveraging to cultivate creative, new opportunities.
  • Collaboration- The ability to influence, motivate and lead cross functional teams especially amidst complexity and even if not in an area of current expertise.
  • Customer-centric- A consistent champion of the customer– using to drive clarity and ensuring the voice of the customer is always at the forefront of decision-making.


iv.   Working Relationships:

Internal: Life Sciences, Automotive, Optical Communications, mobile consumer electronics peers, teams (local and international).                                                                                                              

External: Global Contract Manufacturers and Local Contract Manufacturers.


Internal Corning Employees are provided the opportunity to review global job openings for potential interest. However, they are encouraged to do so with the understanding that whether or not they will be considered a candidate for positions located outside their geographic area (city, country, region) will depend on a number of factors such as the availability of local subject matter expertise or qualified talent, the need to obtain and availability of work authorization, costs associated with internal transfer, etc. It will be the decision of the hiring organization whether to permit employees applying outside the local area where the opening exists to be considered a candidate for that opening. It is recommended employees wishing to apply for job openings at Corning make their supervisor aware of their interest before formally applying.