India CoE Manager

Requisition Number: 55157

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Responsibilities

• Day-to-day operations management to ensure processes are delivered in a controlled manner for the services in scope of the team
• Support the execution of optimization and operationalization activities
  • Deploys the CSS culture and process rigor including focus on controls, standards, SOPs, RCMs, and quality
  • Identifies in cooperation with the respective local team opportunities for process and continuous improvement to deliver measurable process efficiencies and effectiveness
  • Collaborates with Global Ops to leverage operation’s best practices for the newly integrated processes
• Works with the regional CRMs on customer engagement area
• Develops core metrics for Legacy Services, including:
  • Process Health
  • Audit Ratings / Improved controls
  • Process Improvements / effectiveness
  • Transactions per FTE / incremental absorption

     

  • Required Education and Experience:

  • Bachelor’s degree required
  • CA or any other equivalent degree
  • knowledge of finance / accounting processes 

    Required Skills

  • Ability to grow a team and develop individuals
  • Problem solving, analytical skills
  • Initiative and effectively manages self and team through a fast-paced environment
  • Ability to prioritize work to meet deliverables/timelines in an effective manner
  • Motivation skill – makes each individual feel his/her work is important

    Desired Skills

    Strong organization skills, process rigor, attention to detail, responsive

    Understanding of Shared Services operations

    Process improvement experience  / Green Belt certificate

    Soft Skills

  • Customer Focus
    • Is dedicated to meeting the expectations and requirements of internal and external customers.
    • Establishes and maintains effective relationships with customers.
  • Presentation Skills
    • Able to develop effective presentations and deliver material.
  • Peer Relationships/Collaboration
    • Is seen as a team player and is cooperative
    • Easily gains trust and support of peers.
    • Encourages collaboration.