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Business Analyst with MS Dynamics ERP (m/f/d)

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Date: Jun 5, 2021

Location: Hannover, DE

Company: Corning

Requisition Number: 46711

 

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Corning’s Environmental Technologies segment manufactures ceramic substrates and filter products for emissions control in mobile and stationary applications around the world.

 

The Business Analyst for Hannover ERP is responsible for managing operational incident and change process of the Hannover MS Dynamics ERP system. This is to include review of issues and change requests for the system. The BA will review and manage incidents including fixes as appropriate and facilitate, evaluate and recommend approvals of change requests and partnering with GSM, Vendor management and IT for operational support and change management.

 

Key Responsibilities:

  • Build and deliver business relevant solutions on time and within cost targets
  • Work with business and system partners to develop system decisions for business cases
  • Advising business partners of current situation and planned changes and their impact on services
  • Respond to incidents that interrupt service availability / functionality or reduce performance and seek resolution / closure
  • Work with management and suppliers to define, agree and document partner service level agreements (SLAs)
  • Supervise service delivery to ensure services are delivered within agreed service levels and business partners are satisfied
  • Be accountable for successful changes and project implementations
  • Collaborate closely with relevant supplier management teams and GSM on the implementation of partnership agreements and changes.

 

Requirements:

  • Fluency in German and English
  • Bachelor’s/Master’s degree in Information Technology, Statistics, Management, Accounting or a similar field,
  • Excellent knowledge of Microsoft Dynamics ERP system,
  • Expert knowledge in Microsoft Office,
  • Proven experience in implementing ERP solutions in a business setting,
  • Can-do attitude and great problem-solving abilities