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Customer experience and sales liaison

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Date: May 4, 2019

Location: Hazebrouck, France, FR

Company: Corning

Requisition Number: 34621

 

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

As a leading developer, manufacturer, and global supplier of scientific laboratory products for 100 years, Corning’s Life Sciences segment collaborates with researchers seeking new approaches to increase efficiencies, reduce costs and compress timelines in the drug discovery process. Using unique expertise in the fields of materials science, surface science, optics, biochemistry and biology, the segment provides innovative solutions that improve productivity and enable breakthrough discoveries.

This position will be responsible for the day to day coordination of OEM specific customers projects with Manufacturing plants, related PLMs and sales organization. In addition you will lead Customer experience Operational Excellence projects in order to continuously improve our customer’s experience and reduce our cost to serve.

 

 

Major Responsibilities:

 

Sales Liaison focus  :

  • Develop an intimate understanding of our customers’ needs and requirements
  • Coordinate relationship between Manufacturing project team and Business and Commercial stakeholders
  • Maintain effective, regular communication with all stakeholders
  • Identify issues and problems, and recommend solutions
  • Regularly distribute insights in visually appealing reports

Customer Service Operational excellence :

  • Formulate relevant KPIs, identify trends and opportunities to make recommendations to improve the customer experience
  • Work with cross-functional teams to improve coordination across all areas of the business and reduce manual effort
  • Analyze current processes in order to make recommendations to improve total cost to serve.

 

Required Skills:

  • Excellent problem-solving, analytical and critical thinking skills
  • Strong business acumen and understanding of the evolving business operations
  • Understanding of basic call center and customer support functions
  • Demonstrated ability to identify opportunities for improvement and make constructive suggestions for change
  • Strong organizational skills; ability to manage multiple tasks simultaneously and efficiently
  • Strong written, verbal communication and presentation skills
  • Ability to work effectively and professionally with functional to drive and achieve results
  • Self-motivated; ability to handle responsibilities independently and drive initiatives through completion.
  • In-depth proficiency working in Microsoft Excel, including formula writing, conditional formatting and macros; full understanding of pivot tables and v-lookups is required
  • Knowledge of Microsoft Power BI and Salesforce.com is strongly preferred

 

Travel Requirements: 

 

Minimum Qualifications:

  • BS Degree in Business
  • Experience with ERP systems
  • Very Strong skills in Microsoft suite, especially Excel and PowerPoint required
  • 5 to 10 years of experience in customer service