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Application Engineer

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Date: Nov 7, 2021

Location: Hefei, AH, CN, 230011

Company: Corning

Solve customers’ technical problems * Develop clear tech communication channels between Corning and assigned customers. * Ensures customer satisfaction through timely and effective technical problem resolution and technical service. * Resolve/clarify disposition of returns for manufacturing/quality action. * Establish strong linkage to Customer Service, Supply Chain, Quality Assurance, Product Engineering and Product Line Management. * Coordinate customer’s quality/technical audit at Corning. Define and deliver today's product * Develop and document thorough understanding of customers' processes from a product, design development and manufacturing perspective. * Lead the promotion of Corning's technology advantages and capabilities. - Prioritize these advantages according to customer requirements and concerns. * Propose customer specifications to World Wide Product Engineer. * Negotiate and close specs with customer (in close coordination with PL strategy) * Conduct customer specification reviews. * Defines and manages customer’s qualification plan. * Manage product modifications and/or redesigns per customer spec changes. * Present customer issues at Region and Division's review meetings. * Promotes Corning's value in product, process, and technical expertise through clear linkage to the customer's value proposition Identify future opportunities * Identify potential opportunities & risks with customer product & process migration. * Lead process for Value Engineering & cost reduction initiatives at customer. * Design and facilitate technical presentations on substrate properties, product & process innovations and technology projects. * Lead regional roadmap process. - Understand 5-year technology and product roadmap with customers and how our roadmaps integrate to gain customer design-wins. - Effectively communicate / review roadmaps internally with subject matter experts Other significant responsibilities * As key technical liaison between customer and Corning internal, cultivate strong tech relationship with customers and drive internal alignment. * Network across all key positions that work to support customers.