Customer Project Engineer, AGS China

Requisition Number: 62874

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with: 

•    Trusted products that accelerate drug discovery, development, and delivery to save lives
•    Damage-resistant cover glass to enhance the devices that keep us connected
•    Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
•    Precision glass for advanced displays to deliver richer experiences 
•    Auto glass and ceramics to drive cleaner, safer, and smarter transportation 

PRINCIPAL ACCOUNTABILITIES:
•    Manage customers’ RFI and RFQ to increase project winning rate
o    Define customer requirements & specifications 
o    Identify gaps and work with Product Engineer team to drive solution or alternative proposal 
o    Timely respond customer technical inquiries
•    Serve as project engineer to manage schedule, cost and APQP documentation 
o    Define customer APQP requirements
o    Develop Master plan to drive schedule, cost & performance
o    Communicate and address hurdles impacting delivery schedule, cost, and resourcing
o    Integrate & prepare APQP documentation alongside Quality and Plant
o    Audit preparation and alignment with Quality / Plant during APQP
•    Ensure smooth sampling during NPI stage to APQP; lead sample spec (CRD), customer evaluation process
o    Understand customer product requirements 
o    Leverage internal resources for leading sample spec definition 
o    Communicate wavier and work with NPI team for improvement plan during sample build
o    Closely follow up and timely update customer evaluation process
o    Proactively respond and highlight if any potential risk for design in
o    Work with core team for completing APQP process and transfer the project to CQE
•    Ensure quick, thorough resolution to technical requests during NPI stage
o    Identify and define problem
o    Deliver solutions to resolve issues promptly, execute and monitor recovery actions until closure with desired results
o    Identify customer return issues 
o    Set up priority, track and follow-up until the issues are resolved
•    Be skillful in delivering and gaining feedback from the value proposition
o    Identify overall/ product trend/ technology trend/ needs in cover glass at customers
o    Work with PLM to promote Corning’s technology advantages and capabilities and prioritize these advantages according to customer requirements and concerns
o    Develop and document thorough understanding of customers’ processes from a product, design development and manufacturing perspective
o    Lead model design in and qualification process at customer side
o    Work with Product Engineer for model analysis and rational spec setting
•    Build strong multi-level relationships with customer key persons & potential partners
    

ii.    Knowledge, Skills & Experience Required:
•    In depth knowledge of the Automotive glass solutions and infotainment system industry and products 
•    Proven technical acumen and experience in process engineering, application engineering and engineering support management, preferably in Automotive glass solutions or infotainment system industry
•    Experience in project management, glass materials and finishing specific to the Automotive glass solutions or infotainment industry preferable 
•    Bachelor’s degree and above in engineering (Mechanical, Electronics, Chemical & Material)
•    Fluent in spoken English and good command of written English
•    Be comfortable in matrix organization and is able to adopt himself/herself for cross-region communication
•    >5 years’ experience in related field (Application Engineer, Project Manager…)
 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.