Customer Service Representative

Role Purpose

This position will be responsible for Customer Service related activity to meet business objectives and to support customers in China, Korea and other Asian Region/countries:

• Responsible for order management and logistics process (including sample requests)
• Develop knowledge of assigned customers, manage customer changes, and be able to anticipate future customer requirements.
• Develop and maintain good working relationships with external customers as well as with internal teams (i.e. Sales / Account Manager, Customer Project Engineer, etc.)
• Take ownership for your customer’s satisfaction.
• Resolve day-to-day problems with customers with appropriate communication.
• Implementation of process, policy, systems, and reporting as developed to support the needs to the business.
• Work closely with internal departments like production, sales, CPE, product line management, quality, finance, and supply chain.

Key Responsibilities

Process customer PO

• Receive PO and confirm its completion and correctness
• Load PO into system and trigger internal process
• Work with cross function Corning team to confirm the expected shipment date and feedback to customer
• Manage order changes
• Monitor the order progress
• Manage RMA process including credit and/or replacement order

Coordinate shipment

• Confirm exact shipment date between customer and corning team
• Prepare all necessary shipment documents (Corning and Customer)
• Confirm packing condition
• Coordination of logistics for shipments
• Record and resolve shipment issue as needed

Experiences/Education

• Bachelor’s degree (with 2-3 year experience) in related fields
• Experience in automotive business is a plus

Required Skills

• Strong customer service experience with good understanding of logistics
• Excellent verbal and written communication skills in English & Chinese is must; Korean language skill not ‘must’, but nice to have;
• Good cross functional team communication skill, team player
• Strong problem-solving skills, and independent execution skills
• Quick learner with clear and logical thinking, effective priority skills
• Ability to build and execute Excel spreadsheets
• Ability to function and thrive in a global team environment with an appreciation of aggressive goals
• Flexible, service-oriented with proactive attitude
• Stable, reliable, flexible

Desired Skills

• SAP experience
• Strong knowledge of commercial transaction processes
• Ability to effectively manage multiple tasks
• Demonstrates effective organizational skills
• Results oriented / accomplishment driven