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Customer Service Manager Manufacturing

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Date: Feb 26, 2025

Location: Hemlock, MI, US, 48626 Corning, NY, US, 14831 Charlotte, NC, US, 28216

Company: Corning

Requisition Number: 67295

 

Corning is vital to progress – in the industries we help shape and in the world we share.

 

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

 

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

 

Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with: 

•    Trusted products that accelerate drug discovery, development, and delivery to save lives
•    Damage-resistant cover glass to enhance the devices that keep us connected
•    Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
•    Precision glass for advanced displays to deliver richer experiences 
•    Auto glass and ceramics to drive cleaner, safer, and smarter transportation 

Role Purpose:

In this role, you will manage the day-to-day operations of the Solar Customer Service organization which includes Order Management, Customs / Reserves, Complaints, Customer Data / AR Billing, and Operational Excellence. Ensure established service level agreements (SLAs) and customer expectations are met or exceeded.  Plan and manage proper resource allocations to effectively support the business strategies and customer demand most effectively.  Provide development and growth of department personnel and target enhancements of the overall skills and capabilities of the department.  Apply performance excellence within customer service to improve processes, systems, and business metrics.

Key Responsibilities include but not limited to:

  • SAP/ERP "Order-to-cash” process design and execution
  • Provide consistent leadership for customer service team, assigning responsibility for tasks and decisions, ensuring proper backup coverage is in place for critical skill sets, including SOP documentation
  • The ability to develop deep customer relationship and earn trusts from customers. Understanding their current and emerging needs, and jointly create new collaboration or business opportunities with account manager or application engineer.
  • Establish and maintain routine communications and expectations with the customer service team to include the establishment of development plans and support career aspirations.
  • Ensure the critical process SOPs for customer service are documented and updated including ensuring proper training plans are in place and for customer service team.

Required Education/Experience:

  • Bachelor’s degree

  • Minimum 5+ years of experience with customer/distributor interactions

  • Minimum 5+ years of leadership or prior experience supervising others.

Required Skills:

  • Experience working with ERP systems such as SAP and/or Peoplesoft
  • Experience working with Salesforce.com or other relevant CRM platforms
  • Ability to effectively identify, hire and integrate new talent
  • Job history of being a change agent; committed to improving the functionality of the team

Desired Education/Experience:

  • MBA/Master’s degree or equivalent proven experience
  • PEX and/or Lean training / certification

 

This position does not support immigration sponsorship.

 

The range for this position is $83,563.00 - $114,900.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

 

 

​Corning Puts YOU First! 

We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning. 
 

  • Our monetary peer-to-peer recognition program is tied to our Values and celebrates you and your colleagues’ contributions. 
  • Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.  
  • Financial benefits include a 401(k) savings plan with company matching contributions and a 100% company-paid pension benefit that grows steadily throughout your career. 
  • Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.   
  • Professional development programs help you grow and achieve your career goals.

 

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.


Nearest Major Market: Saginaw

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