Implementation Engineer HSDC EMEA (m/f/d)

Requisition Number: 69287

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Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

For our location in Sweden we are looking for a

Implementation Engineer HSDC EMEA (m/f/d)

Purpose of Position 

In this role, you will provide extensive technical sales and engineering support to Data Centre customers and internal strategic account teams. You will be expected to build deep local relationships with key customer contacts, design consultants and installers and drive the adoption of new Corning innovations.

Major Roles and Responsibilities

• Develop relationships with local DC customer, installer, consultant, and integrators to create a preference for Corning products early in the design phase. Provide consultative support
• Serve as Subject Matter Expert (SME) for assigned customer sites and provide system design and new innovation recommendations based on specific customer needs across a wide spectrum of data center applications
• Track and forecast customer timing to start purchasing and deploying new innovations
• Review resource checklist with installer for required tools, people, skills to successfully install Corning solution for our valued end-customers’ projects.
• Act as first point of contact for customer in event of quality issues in the field. Coordinate internal teams for resolution and ensure customer satisfaction.
• Develop and maintain clear understanding of DC market trends, DC customer applications and build architectures, and the latest Corning innovations in order to effectively guide customer to adopt the optimal product solution
• Leverage thorough, complete and comprehensive understanding of TIA, IEC and relevant regional standards and best practices and apply them to technical responses for RFI/RFQ opportunities
• Develop and/or verify Bills of Material for customer projects and specifications
• Report out on customers’ core needs and sales opportunities learned from site visits to internal stakeholders (Sales, Market Development, PLM Application Solutions, Program Management)
• Facilitate field trials and define criteria for successful trial
• Coordinate with Engineering Services to provide resource forecasts and schedules for on-site technical support for key projects within strategic accounts
• Complete special projects as required in support of Global Account Management (Sales)
• Act as communication channel between Global Account Management (Sales), Marketing, Market Development, Product Line Management, Engineering, and Customer Experience on technical topics impact HSDC customers & contractors in your assigned region.

Travel Required:

• Up to 50% international (Europe) travel.

Required Education and Area of Expertise:

• 4-Year / Bachelor’s degree in an Engineering, technical, or science field
• Minimum of 2+ years of sales, project management, or data center product or design experience
• Previous experience as a Field Engineer, Systems Engineer and/or Applications Engineer, technical designer, Installation contractor, or managing installation projects

Required Skills:

• Highly motivated to drive Sales within a global environment
• Strong knowledge of Data Center networks preferred
• Commercial knowledge of Data Center customers and practices preferred
• Strong desire to work with customers and solve customer problems, proven ability to create and foster customer relationships
• Strong technical and analytical skills
• Demonstrated commercial skills and business acumen
• Effective written and verbal English communication skills, strong presentation skills
• Experience with Microsoft suite of products (Excel, MS Project, Word, SharePoint, PowerPoint)
• Effective time management, organization, and reporting skills

This position does not support immigration sponsorship.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.