Customer Support Coordinator

Requisition Number: 67756

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

As a leading developer, manufacturer, and global supplier of scientific laboratory products for 100 years, Corning’s Life Sciences segment collaborates with researchers seeking new approaches to increase efficiencies, reduce costs and compress timelines in the drug discovery process. Using unique expertise in the fields of materials science, surface science, optics, biochemistry and biology, the segment provides innovative solutions that improve productivity and enable breakthrough discoveries.

Day to Day Responsibilities:

• Sales order execution and follow up.
• Process customer’s complaint and follow-up actions.
• Deal with customer’s inquiry regarding delivery, pricing, product and inventory.
• Coordinate with customer and financial on AR collection, credit application, etc.
• Optimize for process improvement.
• Maintain all kinds of sales reports as per request.
• Support communication and handling of sample request.
• Support marketing promotion program if any.
• Other duties assigned by the team.

Education & Experience  

Required

• Bachelor’s degree is required.
• Open to new graduates. 

Desired                                    

• Major in Business Administration, Language or others. 
• 1+ year of customer service related experience, high commercial sense.

Desired Skills  

• Customer oriented
• Good communication and coordination skills
• Good teamwork spirit
• Fluent in Chinese and English speaking and writing 
• Good personalities: patient and easy-going
• Be willing to work under pressure

Soft Skills                                                

• Be good at MS office
• PeopleSoft or other ERP system is a plus
   

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.