IT Supervisor

Role Purpose

Execute the plant strategy and achieve desired business results through the appropriate allocation of IT resources and capabilities. Build and reinforce a positive work environment so the business unit operates as One IT in support of Corning’s Values. Represent all aspects of IT at the site, including site IT performance and alignment with divisional IT strategy.

Key Responsibilities

• Manage daily operations through the team to meet schedules and resolve complex problems.

• Provide direction to team members based on general policies and management guidance.

• Interpret and execute policies, procedures, and programs that affect subordinate IT units.

• Maintain frequent contact with internal and external customer representatives at various management levels regarding operations and scheduling for projects or contracts.

• Function as an advisor to the unit regarding tasks, projects, and operations.

• Ensure projects are completed on schedule and within budget.

• Monitor unit compliance with IT- and HR-related legal and regulatory guidelines.

• Align IT business processes with global Corning business processes.

• Achieve or exceed IT budgetary objectives in support of plant financial goals while maintaining appropriate service-delivery levels.

• Deliver projects on time, within scope, and within budget through prioritization and effective resource management.

• Establish and maintain appropriate operational support levels against established metrics.

• Identify talent requirements, gaps, and required actions in conjunction with the division manager and HR.

• Recruit and develop key IT talent in accordance with HR policies and procedures.

• Effectively support the IT shared-service delivery model.

• Collaborate closely with the Division IT Manager to implement programs that drive standardization across the division while meeting plant business needs.

• Act as the voice of the plant to the IT organization so that the type and level of services provided support plant business objectives.

• Use strong communication skills to engage and educate plant customers in the development and implementation of required programs and processes.

• Establish a presence on the plant floor to maintain an ongoing pulse of the organization.

• Lead the application of performance excellence to improve service and quality for customers.

• Establish and drive the plant IT project portfolio and manage its alignment with organizational objectives.

Performance measures include:

• Cost controls and budget management.

• Compliance, security, and baseline regulatory requirements.

• Partner satisfaction, including direct-report satisfaction, measured through surveys or feedback.

• System uptime, availability, and service response time.

Experiences/Education - Required

• Bachelor’s degree.

• Three to five years of work experience.

• IT operations leadership and resource allocation.

• Policy, procedure, legal, regulatory, security, and HR compliance execution.

• Budget management, project prioritization, and delivery to schedule, scope, and budget.

• Operational support management using established service metrics.

• Talent planning, recruitment, development, and team direction.

• Cross-functional collaboration with divisional IT, shared services, plant leadership, customers, and external representatives.

• Strong written and verbal communication, briefing, customer education, and advisory skills.

• Performance excellence, service quality improvement, and IT portfolio alignment.

Experiences/Education - Desired

• Fluent written and spoken English.

• Ability to maintain an active presence on the plant floor and engage effectively with plant customers.