IT Analyst - Keene NH

Role Purpose

Collaborate with teams across the manufacturing and business operations to translate business needs to technical requirements. Acts as a technical Subject Matter Expert (SME) for business and manufacturing IT capabilities and helps to ensure successful delivery of IT capabilities and services.

Key Responsibilities

• Deploy and troubleshoot IT infrastructure and equipment for manufacturing capabilities.
• Focus on business partner needs and work with them to deliver optimal solutions at lowest possible cost.
• Maintain and support business and manufacturing systems as required to sustain appropriate functional capability and security posture.
• Work with business partners to identify improvement and cost reduction opportunities.
• Manage access requests and approvals with appropriate documentation and change control processes.
• Create and maintain documentation of plants systems and applications.
• Lead and support the IT portions of business and manufacturing projects.
• Maintain data systems and visual displays based on business requirements.
• Support production processes by helping to resolve technical issues with IT systems in a timely and efficient manner.
• Produce complete and accurate technical documentation.
• Delivery of agreed project objectives, on time and on budget.
• Document and ensure compliance with Corning's risk management policies and procedures.
• Works across the global IT organization to ensure alignment to global standard solutions and practices.

Experiences/Education - Required

• 4+ years of IT support in a manufacturing and enterprise environment.
• Experience supporting Windows, MS Office 365, and PC hardware.
• Ability to handle changing priorities and to learn new systems quickly.
• Creative and innovative problem solving.
• Excellent communications, interpersonal and influencing skills.
• Must be a self-starter, collaborate and motivate others.
• Works well under pressure and effectively manages priorities.
• Physical Requirements:
  • Standing and Walking: The role requires the ability to stand and walk for extended periods of time.
  • Lifting and Carrying: Ability to lift and transport on cart, items weighing up to 40 pounds.
  • Bending and Stooping: Frequent bending, stooping, and reaching are required to perform job tasks.
  • Climbing: Occasional climbing of ladders or stairs may be necessary.

Experiences/Education - Desired

• Strong troubleshooting and communications skills.
• Critical thinking, Cost conscious.
• Familiarity with SQL, Epicor ERP System and Adept applications a plus.
• Microsoft Azure and or other cloud platforms.
• Virtual desktop infrastructure (VDI).
• Supporting an IT environment with strict compliance requirements.