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Complaint Technical Writer

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Date: Feb 23, 2026

Location: Kennebunk, ME, US, 04043

Company: Corning

Requisition Number: 73519

 

The company built on breakthroughs. ​  
Join us.​                    

                                                          

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

 

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

 

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

 

Come break through with us.  

 

Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with: 

  • Trusted products that accelerate drug discovery, development, and delivery to save lives
  • Damage-resistant cover glass to enhance the devices that keep us connected
  • Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
  • Precision glass for advanced displays to deliver richer experiences 
  •  Auto glass and ceramics to drive cleaner, safer, and smarter transportation 

 

Role Purpose

Performs technical duties and activities within prescribed time frames. Participates in projects to improve overall process and technical efficiency

Key Responsibilities

  • Write accurate, thorough, and customer-focused responses to customer complaints in a professional tone.
  • Ensure responses align with company policies, quality standards, and regulatory requirements.
  • Collaborate with internal teams, including manufacturing and quality assurance, to gather necessary information for complaint responses.
  • Assist in investigations of customer complaints, including reviewing batch records and conducting historical reviews of similar complaints.
  • Document findings clearly and concisely to support complaint resolution.
  • Provide technical insights and recommendations based on investigation results.
  • Manage and assign incoming HelpDesk tickets related to customer inquiries and requests.
  • Answer customer requests for information promptly and professionally.
  • Monitor HelpDesk activity to ensure timely resolution of issues and escalation when necessary.
  • Support Quality department initiatives, including but not limited to process improvement projects, audits, and training programs.
  • Assist with documentation updates to ensure compliance with quality systems and regulatory requirements.

Experiences/Education - Required

  • Associates degree in a related technical field (e.g., Life Sciences, Engineering, or equivalent experience).
  • Previous experience in technical writing is preferred
  • Work experience in a regulated industry (e.g., pharmaceuticals, medical devices, manufacturing).
  • Familiarity with complaint handling processes and quality systems is strongly preferred.
  • Experience in electronic change management/document control systems
  • Excellent written and verbal communication skills.
  • Analytical and problem-solving abilities.
  • Ability to prioritize tasks and work collaboratively across departments.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
 

 

 

This position supports immigration sponsorship.

 


The range for this position is $58,236.00 - $80,075.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. 

 

A job that shapes a life.  

Corning offers you the total package.  

 

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

  • Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
  • As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
  • Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.  
  • Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. 

 

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

 

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.


Nearest Major Market: Portland Maine

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