Business Support Specialist, Custom Media - Manassas VA

Title: Business Support Specialist, Custom Media

Job Number: 53894

Location: Manassas, VA

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives. Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges. As a leading developer, manufacturer, and global supplier of scientific laboratory products for 100 years, Corning’s Life Sciences segment collaborates with researchers seeking new approaches to increase efficiencies, reduce costs and compress timelines in the drug discovery process. Using unique expertise in the fields of materials science, surface science, optics, biochemistry and biology, the segment provides innovative solutions that improve productivity and enable breakthrough discoveries.

Scope of Position:

We are looking for a driven, knowledgeable, professional to join the Business Operations team. As Business Support Specialist, Custom Media, you will be responsible for ensuring customers are well managed as you interact with individuals in all areas of Corning including Sales, Manufacturing, Customer Service, Supply Chain and Product Management. The Business Support Specialist tracks key orders, follows up through the manufacturing process, and elevates when needed to ensure on time delivery meeting our commitments. A successful candidate will understand the custom media sales process from initial customer contact through successful manufacture of the product. The Business Support Specialist, in collaboration with the Product Line Manager, will be the champion of unique customer needs to make sure those are being met by our manufacturing capabilities. We look for you to have or build a strong understanding of the manufacturing, customer service, and supply chain process. Knowledge of PeopleSoft, SAP, Salesforce, and Power BI are required.

Day to Day Responsibilities:

• Meet regularly with Product Development, Manufacturing, Supply Chain, and Forecasting Departments
• Regular tracking of product line performance according to key metrics
• Assist in the development of sales tools and training programs for the CLS sales organization
• Track and direct key customer orders throughout the manufacturing process
• Monitor out-of-stock situations and order status and communicate corrective actions with manufacturing and the business team
• Support PLM in demand planning process with key customer input
• Work closely with customer service to assess prioritization and manage key orders
• Work closely with distribution centers as well as channel team for product shipments

Travel Requirements:

• Up to 5-10%, domestic travel

Hours of work/work schedule/flex-time:

• Standard business hours; Monday – Friday.

Required Education:

Bachelor’s degree in supply chain, customer service, Life Science, or related degree

Required Years and Area of Experience:

Minimum of 1+ year in customer service or operations

Required Skills:

• Data, customer service, supply chain, or analytical background.
• Microsoft Excel or other database experience
• Willingness/ability to learn new systems (SAP, PowerBI, Salesforce.com, or other)
• Strong attention to detail and follow through
• Good communication skills both internally and with customers

Desired Experience / Qualifications / Skills:

• Product development experience, especially with launching new products
• Experience or knowledge of the Life Science market, products, technology, and/or customers.

Soft Skills:

Strong written and verbal communication and presentation skills

Organized and with an ability to handle and prioritize different activities

Good team skills and able to work in a dynamic multi-functional environment

Ability to translate information between departments to and from the customer

Ability to work in an ambiguous environment and make decisions with minimal information

This position does not support immigration sponsorship.

Corning offers a competitive salary, vacation, pension, and family medical leave. Are you ready to start an exciting career with Corning, Inc.? Apply today! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other legally protected status.