Business Operations Manager

iBwave, the global in-building standard, serves over 700 leading telecommunication firms in 87 countries worldwide, with innovative indoor wireless solutions. Its leading software suite empowers operators, system integrators and OEMs to provide optimum network coverage and capacity inside buildings, where 80 percent of all wireless traffic occurs, while also boosting efficiency and productivity through the in-building project value chain. iBwave also offers quality hands-on training and certification programs, instilling awareness and proficiency in in-building wireless network design.

Business Operations works across all business functions, developing execution improvement strategies, implementing new operations, and supporting the execution of the business goals. It acts as a cross-functional layer that ensures all departments are aligned and working together to execute the business plan.

DUTIES AND RESPONSIBILITIES:

• Partner across the different functions to align on developing business models and cross-functional initiatives to drive long term business sustainability

• Manage, improve, and document processes

• Lead day to day operations and deliver on strategy and operational plans

• Establish an operational cadence within the organization to ensure it is running effectively and efficiently to meet goals and objectives

• Create, manage, and maintain specific communications and cadence for all-hands meetings, QBRs, etc.

• Ensure shared responsibility of business objectives with focus on team development

• Gather and analyze data, develop action plan, and help drive and translate recommendations into results

• Deliver executive level reporting as needed (including weekly, monthly, quarterly status reports) to manage risks and issues as well as improve team collaboration

• Define, set, and analyze metrics to improve business performance and drive business actions

• Develop and track key KPIs across the organization to track strategic goals and accomplishments

• Run organizational planning with all other functions to develop goals, objectives, and Wildly Important Goals (WIGs) and assist each function on tracking and analyzing outcome

• Identify and implement new initiatives with key stakeholders to develop, champion, and launch new initiatives

QUALIFICATIONS AND SKILLS:

• +5 years of experience in sales or business operations

• Ability to understand high-level strategies and translate them into system and process

• Strong planning, organization, communication, and problem-solving skills

• Strong data management abilities and strong analytic skills

• Knowledge and practical use of Salesforce, Excel and PowerPoint

• Ability to work in a fast-paced, self-directed environment, and comfortable in rapidly changing and sometimes ambiguous work situations

• Ability to work in a multi-cultural, multi-time zone environment

• Well-developed competencies in problem solving and results-oriented

• Autonomous, flexible, highly motivated, and driven by success

• Excellent relationship-building skills and ability to liaise with stakeholders at all levels

• Fluent French and English

• Bachelor's Degree Required

Location: Montreal

SEARCH FIRM REPRESENTATIVES: Please Read Carefully: iBwave is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at iBwave via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of iBwave. No fee will be paid in the event the candidate is hired by iBwave as a result of the referral or through other means.