Customer Success AR Supervisor

iBwave is the power behind great in-building wireless experience, enabling billions of end users and devices to
connect inside a wide range of venues. As the global industry reference, our software solutions allow for
smarter planning, design and deployment of any wireless network project regardless of size, complexity or
technology. Along with innovative software, we are recognized for world-class support in 100 countries,
providing the industry’s most comprehensive components database and a well-established certification
program.

Job Purpose
The Customer Success AR Supervisor’s main role is to oversee and manage the accounts receivable process
within the customer success department to ensure efficient billing, timely collections, and positive customer
interactions. This role blends operational efficiency with a strong emphasis on customer satisfaction, aligning
with our commitment to delivering exceptional customer experiences throughout the billing and invoicing
processes while maintaining a healthy cash flow and optimizing revenue generation for iBwave.

Requirements

• Bachelor's Degree

• +5 years of experience in billing, invoicing, or accounts receivable

• Prior leadership experience

• Experience with Salesforce & Sage or similar tools

• Customer focus mindset to address customer concerns, ensure customer satisfaction, and provide

• exceptional customer experience

• Ability to work in a fast-paced, self-directed environment, and comfortable in rapidly changing and sometimes ambiguous work situations and in multi-cultural, multi-time zone environments

Desired

• Fluency in English and French

Responsibilities

• Collaborate cross-functionally (sales, finance, support, CSMs, Corning Shared Services, etc.) to verify order details and ensure alignment between customer orders, sales opportunities, and invoices.

• Ensure customer invoicing excellence by:

  • Improving invoicing process efficiency

  • Providing timely and accurate invoicing

  • Managing payments received from Paypal and Stripe for swift processing

• Provide proactive AR management by:

  • Monitoring & following up on outstanding invoices, working with customers to resolve payment discrepancies & overdue invoices

  • Applying daily cash receipts to AR balances promptly and accurately.

• Continuous Improvement and Support:

  • Identify opportunities for post sales process automation & optimization and support in executing related strategic initiatives

  • Assist in special projects & work on other customer success activities as needed

  • Ensure end-to-end process is properly documented

• Ensure adherence to SOX compliance standards, maintaining meticulous records and documentation.

French Speaking Job Advert: Superviseur des comptes recevables