Support Engineer

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Date: Feb 9, 2024

Location: Montreal, Quebec, CA, H4M2Z2

Company: Corning

Requisition Number: 62495

 

Corning is vital to progress – in the industries we help shape and in the world we share. We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives. Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 


Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

 

iBwave is the industry standard wireless network design software used all over the world. What does that mean? It means, if you are ever indoors and have good cellphone reception, chances are pretty good that network was designed with our software. And what started 20 years ago as a 2-person startup providing software for designing indoor cellular networks has quickly evolved into the 100+ employees company we are today with several software products and mobile apps.

 

Job Purpose

As Software Support Engineer, you will help our customer base resolve and diagnose RF problems related to the use of our iBwave Design software. You will also be responsible to ensure customer satisfaction.

 

Requirements

• B. Engineering with 2 to 10 years of experience in RF Engineering

• Excellent customer service skills (experience in a customer service is an asset)

• Passionate about new technology and telecommunications industry

• Strong written and verbal communication skills in English

 

Responsibilities

• Provide RF and Wi-Fi technical support to customers’ requests by phone, chat and email

• Document support requests using the case tracking system (Salesforce.com)

• Escalate support requests to product/development team and log issues/feature requests in our bug tracking system

• Creation/modeling of RF components for iBwave components database

• Maintain a high level of customer satisfaction

 

French Speaking Job Advert: https://corningjobs.corning.com/job/Montreal-Ing%C3%A9nieur-en-Support-Logiciel-Qu%C3%A9b-H4M2Z2/1130622500/


We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.

  • Our monetary peer-to-peer recognition program is tied to our Values and celebrates you and your colleagues’ contributions.
  • Health and well-being benefits include medical, extended health care, dental and vision as from your first day of work.
  • You are eligible to participate in the Corning Optical Communications LLC Retirement and Savings Plan on your first day of work.
    • RRSP with 100% match, up to 5% of your earnings,
    • The company will contribute 2.5% of your eligible pay each year to the DPSP account.
  • Long-Team disability benefit
  • Professional development programs help you grow and achieve your career goals.

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