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Customer Operations Specialist, APAC

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Date: Apr 30, 2025

Location: Mulgrave, VIC, AU, 3170

Company: Corning

 

The company built on breakthroughs. ​  
Join us.​          

                                                                    

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

 

 How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

 

​ At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

 

​ Come break through with us.  

 

Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with: 

  • Trusted products that accelerate drug discovery, development, and delivery to save lives
  • Damage-resistant cover glass to enhance the devices that keep us connected
  • Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
  • Precision glass for advanced displays to deliver richer experiences 
  • Auto glass and ceramics to drive cleaner, safer, and smarter transportation 

 

Position Description

To liaise with Customers in all areas in regard to Orders for Goods, Materials and Services.

Roles & Responsibilities

  • Sales Order Entry from Customer Purchase Orders
  • Quotations (Internal and External) when required
  • Customer complaint handling
  • Manual Export Documentation if required
  • Monitor Customer Deliveries
  • Credits
  • Proactive management of customer orders from PO placement to Delivery
  • Creation and maintenance of customer specific reports
  • Ongoing input into department process documentation
  • Updating of Customer Dossiers
  • Creation of New Customers, New Ship To and Bill To Creation
  • Internal and External communication with customers, plants and sales teams
  • Creation of SAP Material numbers when required
  • Raise and monitor Customer Notification for Quality Issues
  • Maintain Customer Pricelists
  • Raising and managing Intercompany Purchase Orders when required
  • Other duties as required

Experience

  • 2+ years in either manufacturing/ logistics or Customer Care is desirable

Requirements

  • Excellent interpersonal skills including both written & telephone communications skills
  • Microsoft Office skills (particularly Excel)
  • Knowledge of manufacturing/ transport logistic processes
  • SAP experience
  • Experience in Microsoft Teams
  • Experience in Service Cloud/Salesforce
  • Passion for Customer Care
  • Strong attention to detail

Apply now »