Analista Order-to-Cash OTC

Role Purpose

Purpose is the direct collection and management of past due accounts that may vary by business.  Proactively monitor exposure vs. credit limit on existing accounts.  Extend credit to new customers with guidance from Credit Manager.  Determine credit status for customers as determined by Corporate Credit Policy, CPS-16.   Utilize excel sheets to monitor customer accounts and take necessary action as the situation warrants.  Record customer interactions, both internal and external, within PeopleSoft and SAP to capture information details.  Collect customer financial information, historical payment trends and supply to Credit Manager/Credit Analyst for use in determining appropriate risk on new and existing accounts.

Key Responsibilities

• Assist Manager and Supervisor with reconciliation and reporting as needed
• Responsible for communicating and resolving issues with customers at various levels of their organizations.
• Other responsibilities include collection management and resolution of outstanding invoices.
• Responsible for assisting the groups achieve & maintain compliance with established policies & procedures.
• Prepare monthly reports on status of major past due accounts for Credit Manager.
• When required, answer inquiries from reporting agencies, other businesses and credit groups, re: Corning’s experience with assigned accounts.
• Performs daily ongoing operational tasks of organization.
• Participates in team projects (larger functional teams)
• Ensures that work targets and schedules are met.
• Participate in continuous process improvement initiatives, identifying, implementing and executing changes to standard operating procedures.
• Evaluate, recommend, and implement process changes needed to keep accounts reconciled and improve controls.
• Prioritize ongoing tasks, project work, and other initiatives.
• Implement solutions to deal with schedule delays and inform manager of actions taken.
• Liaison with others at the same level, and one level above and below to ensure continuity and efficiency.
• External contacts may be needed, and these may involve sharing and receiving information for day to day activities.
• Flexible work schedule is expected.
• Ensure that all necessary SOPs are completed, accurate, and updated as needed.

Experiences/Education - Required

Operations Management and Services: 

• Experience performing daily activities within operational services; begins to review and analyze own work for quality, productivity, and timeliness
• Experience implementing and suggesting process improvements
• Experience performing basic issue resolution; gains exposure to the resolution of complex issues
• Displays in-depth knowledge of Corning's control environment and procedures
• Proactively engages to build relationships with business and functional partners
• Experience supporting day-to-day operational services program

Systems and Data Services:

• Bachelor's Degree.
• 1+ year degree in accounting or finance preferred – OTC oriented.
• 5+ years of Experience with a large ERP system preferred (Oracle, SAP, PeopleSoft).
• Strong Analytical skills.
• Knowledge and understanding financial statements.
• Knowledge of General Ledger and Sub-Ledgers
• Intermediate Microsoft Office skills
• Strong customer service skills
• Demonstrated process management skills
• Advanced English
• Knowledge and understanding financial statements

Experiences/Education - Desired

• Knowledge of Credit Management and Collections
• Ability to work across levels throughout the organization
• Ability to act on own initiative
• Ability to be proactive in dealing with Customers.
• Ability to act under pressure in a fast-paced environment
• Attention to detail, accuracy, process-oriented and organized.

Soft Skills:

• Strong teamwork skills; ability to function effectively as a contributing team member
• Ability to make effective presentations to small groups 
• Effective communication skills, oral and written

Software Knowledge:

• PeopleSoft Global Finance
• SAP – GUI and S4Hanna
• All Microsoft Office
• SalesForce (desired)

A job that shapes a life. 

Corning offers you the total package. 

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. 

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win. 

• As part of our commitment to your financial well-being and in addition to full Mexico statutory benefits, we offer food coupons that ease daily costs, and a structured savings fund to support your long-term financial goals.  

• Salaried employees are eligible for comprehensive medical and dental coverage. Additionally, all employees are covered by company-sponsored life insurance, total permanent disability protection, paid time off, and have access to our Employee Assistance Program to support you and your family. 

• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.