IT Technical Manager

Role Purpose

This position supports the sourcing function for all or a subset of IT contracts. The specific role is to be accountable for a portfolio of IT contracts, manage vendors and work with internal stakeholders to source, negotiate and provide governance for information technology related goods and services. This includes sourcing, governance, renewals and cost management for each sourcing opportunity.

Key Responsibilities

• Work as a subject matter expert and a thought leader in this IT Vendor Management
• Establish and maintain strong relationships with vendor partners in the Services space.
• Build and maintain partnerships with key stakeholders, both within and external to IS products/services, ensuring quality standards and needed specifications are established.
• Drive overall governance of vendor process to include onboarding, vendor reviews, ongoing performance management and offboarding.
• Build and manage dashboards/reports as needed to report out on vendor performance and contract status.
• Developing financial analysis and governance models aligned with direction of IT.
• Conduct cost analysis and provide advice on service lines on options, protecting Corning and Corning IT’s best interests.
• Develop SLA’s which are manageable and enforceable during the vendors’ delivery of the products and services.
• Lead and/or participate in the negotiation of new contracts, RFIs, RFPS and or changes to existing contracts as needed.
• Partner with Legal, Information Security, Data Privacy, Sourcing, Finance, Accounts Payable and other internal teams to execute contracts and/or changes in a timely manner.
• Provide coaching and assistance to teammates.

Experiences/Education - Required

• Undergraduate degree in relevant field; Masters/Advance degree a plus
• 8-10+ years of strategic sourcing/vendor management experience in a dynamic global environment preferably for a large global company in the manufacturing space. 
• Experience with a global sourcing provider on a global scale to ensure that requests are filled in a timely manner while adhering to the Global Sourcing Policy
• Prior experience in a Global Sourcing/Vendor Management environment in a matrixed and global organization
• Must have demonstrated experience providing thought leadership to overcome challenges and lead without direct authority but rather with influence.
• Strong written and verbal communication skills
• Certification in IT Procurement, IT Sourcing and /or IT Project Management a plus
• Ability to interact with Senior Level Executives and, if needed, directly work with them for QBRs, Vendor disputes etc.
• Financial management experience applies to the monitoring and oversight of third-party suppliers.
• Working knowledge and proven experience working with a cross-functional team to provide value added vendor management related goods and services.
• Strong business acumen related to sourcing and vendor management.
• Must be an independent self-starter and have proven ability to drive results and prioritize work activities.
• Experience working to resolve issues arising from the vendor to include payment status, coordinating with Senior Level Management to ensure that requested interaction is guided by Vendor Management.

Experiences/Education - Desired

• Prior relevant work experience serving the IT Vendor Management field in a services vertical. Including SOW creation, redlining, SLA’s, and subsequent governance ensuring delivery across contracts and stakeholders involved.
• Relevant experience of working with large 3rd party suppliers across the board including Software Hardware, Leases and Professional Services.
• Multiyear experience working on vendor and contract management for large vendors like AWS, SAP, Azure, SAP, Salesforce, Verizon, AT&T, VMWare and Dell
• Proven ability to effectively manage multiple competing priorities, including planning, management and execution of responsibilities.
• Experience working directly with third-party vendors or other vendor management, including contract negotiation experience.
• Strong ability to read SLA’s and financial obligations related to contracts and interpret to provide guidance to IT Stakeholders and Finance
• Must have ability to be assertive and challenge the status quo, while still maintaining strong and effective relationships
• Proven collaboration skills along with the ability to influence without authority.
• Experience working with contract management systems.