Manager, IT Vendor Management

Role Purpose

This position supports the sourcing function for all or a subset of IT contracts. The specific role is to be accountable for a portfolio of IT contracts, manage vendors and work with internal stakeholders to source, negotiate and provide governance for information technology related goods and services. This includes sourcing, governance, renewals, and cost management for each sourcing opportunity.

Key Responsibilities

• Build and maintain partnerships with key stakeholders, both within and external to products/services, ensuring quality standards and needed specifications are established.
• Oversee the vendor process, including onboarding, vendor reviews, ongoing performance management, and offboarding and drive ongoing improvements.
• Drive overall governance of vendor process to include onboarding, vendor reviews, ongoing performance management and offboarding.
• Manage dashboards/reports as needed to report out on vendor performance and contract status.
• Manage financial analysis and governance models aligned with direction of IT.
• Conduct cost analysis and provide advice on service lines on options, protecting Corning and Corning IT’s best interests.
• Develop and assist the creation of service SOWs with various stakeholders, while driving favorable terms across the portfolio.
• Develop SLA’s which are manageable and enforceable during the vendors’ delivery of the products and services.
• Lead and/or participate in the negotiation of new contracts, RFIs, RFPS and or changes to existing contracts as needed.
• Partner with Legal, Information Security, Data Privacy, Sourcing, Finance, Accounts Payable and other internal teams to execute contracts and/or changes in a timely manner.
• Work closely with the rest of the IT VMO team to drive continuous improvement.
• Provide coaching and assistance to teammates.

Experiences/Education - Required

• Undergraduate degree in relevant field; Masters/Advance degree a plus

• 3 to 5 years of strategic sourcing/vendor management experience in a dynamic global environment preferably for a large global company in the manufacturing space.  Experience with a global sourcing provider on a global scale to ensure that requests are filled in a timely manner while adhering to the Global Sourcing Policy.

Required Skills

• Prior experience in a Global Sourcing/Vendor Management environment in a matrixed and global organization.
• Must have demonstrated experience providing thought leadership to overcome challenges and lead without direct authority but rather with influence.
• Strong written and verbal communication skills
• Certification in IT Procurement, IT Sourcing and /or IT Project Management a plus
• Ability to interact with Senior Level Executives and, if needed, directly work with them for QBRs, Vendor disputes etc.
• Financial management experience applies to the monitoring and oversight of third-party suppliers.
• Working knowledge and proven experience working with a cross-functional team to provide value added vendor management related goods and services.
• Strong business acumen related to sourcing and vendor management.
• Must be an independent self-starter and have proven ability to drive results and prioritize work activities.
• Experience managing Technology/Hardware related vendors.
• Experience working to resolve issues arising from the vendor to include payment status, coordinating with Senior Level Management to ensure that requested interaction is guided by Vendor Management
• Experience in all verticals of a Vendor Management program to include Telecom, Hardware, Services and Software

Experiences/Education - Desired

• Prior relevant work experience serving the IT Vendor Management field in a services vertical. In this case, relevant experience in Managed/Professional Services.
• Relevant experience of working with large 3rd party suppliers across the board including Software Hardware, Leases and Professional Services.
• Proven ability to effectively manage multiple competing priorities, including planning, management, and execution of responsibilities.
• Experience working directly with third-party vendors or other vendor management, including contract negotiation experience.
• Strong ability to read SLA’s and financial obligations related to contracts and interpret to provide guidance to IT Stakeholders and Finance
• Must have ability to be assertive and challenge the status quo, while still maintaining strong and effective relationships
• Proven collaboration skills along with the ability to influence without authority.
• Experience working with contract management systems.

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  Travel

  10% domestic and international travel