Network Operations Analyst-DDI

Requisition Number: 71592

The company built on breakthroughs. ​  
Join us.​    

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

​Come break through with us.  

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

SCOPE/PURPOSE OF POSITION:

Develop, configure and support network devices and solutions to align with Corning’s technology standards and meet the connectivity needs of our businesses.

ROLES AND RESPONSIBILITIES: 

• Serve as network subject matter expert, providing technical expertise, and expert operational support to a complex global network environment. 

• • Act in the capacity of Network Operations DDI expert.
  • Monitor and maintain network infrastructure.
  • Troubleshoot and resolve network issues to ensure minimal downtime and optimal performance
  • Collaborate with IT teams in cross-functional troubleshooting
  • Maintain documentation network processes and procedures up to date
  • Perform RCA (root cause analysis) on issues, taking preventative measures to avoid reoccurrence
  • Collaborate with Architect and Engineering teams to improve the network reliability and performance
  • Application transport and network infrastructure protocols, such as EIGRP, BGP, and OSPF
  • Evaluate and refine handover and training documentation provided by engineering teams
  • Participate in on-call rotation for after-hours network support

EDUCATION AND WORK EXPERIENCE

• • 4-year degree in Information Technology or equivalent combination of education and experience 
  • Experience with network monitoring and management tools in a large enterprise environment.  Experience with issue troubleshooting and resolution, incident and change ticket management, in a large enterprise environment.
  • 3+ years’ experience of campus network operation, redundant network design and maintenance and troubleshooting for cross site WAN/LAN performance or routing issues. 
  • Experience analyzing requirements for implementing, supporting, and troubleshooting network devices/functions/tools/processes is a plus 

REQUIRED SKILLS

• Strong knowledge of DHCP and IP address management, including administration, monitoring and troubleshooting
• Experience in management and troubleshooting of DNS
  • Understanding of network protocols and technologies (e.g., TCP/IP, DNS, DHCP, VLANs). 
  • Skilled in configuring and managing network devices (e.g., routers, switches, wireless). 
  • Configuring and using monitoring/alerting/forensic tools (e.g. SolarWinds, NetBrain, CACTI, Wireshark) 
  • Experience with network security practices and tools (e.g., NAC) 
  • Excellent problem-solving and analytical skills. 
  • Strong communication and interpersonal skills, including ability to communicate clearly in English.
  • Ability to work independently and as part of a global team. 
  • Cisco or Arista H/W experience is also mandatory (Layer 2, Layer 3 switches, also experience on Cisco Switch redundancy design) 
• Must be a self-starter, able to work in team environment.
  • Must be willing to be on call available for after-hours support and an on-call rotation as defined by the team for any of the position responsibilities listed above

DESIRED SKILLS

• CCNA or ACE Lv2 (Arista Certified Engineer).

• • Experience with Firewalls (Palo Alto) Juniper Mist Access Points, and/or VMware SDWAN 
  • Experience with automation and coding, scripting Network changes. 
• Understanding of pertinent frameworks, including ITIL, NIST and COBIT

TRAVEL

• Up to 10% travel required.