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Shared Services Coordinator, Issue Resolution Operations

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Date: May 8, 2025

Location: Obispado, NLE, MX, 64060

Company: Corning

Requisition Number: 68515

 

The company built on breakthroughs. ​  
Join us.​          

                                                                    

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

 

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

 

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

 

​ Come break through with us.  

 

Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with: 

  • Trusted products that accelerate drug discovery, development, and delivery to save lives
  • Damage-resistant cover glass to enhance the devices that keep us connected
  • Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
  • Precision glass for advanced displays to deliver richer experiences 
  • Auto glass and ceramics to drive cleaner, safer, and smarter transportation 

Role Purpose

  • Provide daily operational and functional support through customer engagement and issue resolution via Salesforce and phone inquires
  • Assist with driving operational process issues to closure
  • Investigate and identify root-cause issues for issues self-identified or highlighted by customers

 

Key Responsibilities

  • Supports complex operational processes, providing support for basic inquires, and issues.
  • Assist operations in achieving and maintaining compliance with policies, procedures, standards.
  • Supports CSS Operations and appropriate functional groups with solutions to problematic areas and operational need.
  • Identifies root cause of issues and strive to apply corrective/preventative actions.
  • Case management.
  • Responsible for checking and verifying records for payment resolution.
  • Demonstrate basic mathematics, general accounting, and analytical problem-solving skills.
  • Follows defined process control and process discipline.
  • Ability to propose and implement solutions for routine problems with minimal direction from supervisor.
  • Ability to work both as an individual and team contributor, demonstrate the ability to multi-task and hit required deadlines, and demonstrate positive goal-oriented behavior.
  • Phone line coverage
    • Answer phone lines according to assigned schedules
    • Build competency in Knowledge Management to appropriately respond to customer inquiries/needs

Experiences/Education - Required

  • Bachelor’s degree in business, accounting, or technical related field preferred.
  • Analytical skills
  • Root cause analysis/Issue resolution skills
  • Strong communication skills (written, verbal) in both English and Spanish
  • Customer engagement skills
  • Critical thinking skills
  • Time management/prioritization skills
  • Results and deadline driven
  • Microsoft Office suite experience
     

Desired & Soft Skills

  • Invoice/expense report processing
  • Concur/PeopleSoft/SAP system experience
  • Finance experience
  • Technology curiosity
  • Ability to work independently

 

Soft Skills:

  • Self-Starter
  • Team Player - works well within a team environment
  • Require minimum supervision
     


Corning Puts YOU First!

We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.

  • Our monetary peer-to-peer recognition program is tied to our Values and celebrates you and your colleagues’ contributions.
  • Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.   
  • Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.  
  • Professional development programs help you grow and achieve your career goals.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.

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