Sr. Manager, Supply Chain Operations, North America

Requisition Number: 72852

The company built on breakthroughs. ​  
Join us.​    

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

​Come break through with us.  

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

The Sr. Manager, Supply Chain Operations, North America is responsible for the effective management and continuous improvement of our Integrated Planning, Procurement, Logistics and Customer operations. This role fosters a culture of collaboration, innovation, quality, and excellence and drives process optimization initiatives via digitalization and automation advocacy to enhance efficiency and effectiveness.

Day-to-Day Responsibilities:

• Service Delivery Management: Responsible for overseeing the daily operations of Supply Chain Americas, ensuring efficient, streamlined and optimized processes across the Integrated Planning, Procurement, Logistics and Customer processes
• Strategic Oversight: Provides strategic leadership, including operational frameworks, staffing, and resource allocation, ensuring alignment with global standards and regional requirements
• Stakeholder Engagement: Acts as a primary point of contact for all Supply Chain operational matters within the region, working closely with stakeholders at all levels, from entry-level employees to executive leadership.
• Talent Attraction and Development: Attracts, leads, mentors, and develops a high-performing team, instilling accountability and trust while fostering an environment of continuous improvement and succession planning; Steps in to fill gaps when key resources (e.g- Stream Managers) are transitioning roles and/or have development gaps
• Performance Metrics: Develops and monitors key performance indicators (KPIs) to measure and improve operational efficiency and service delivery quality
• Change Management: Leads change initiatives within the operations, ensuring that adjustments to processes, technologies, and staff allocations are smoothly implemented in collaboration with process owners.
• Digital: Partners with the Operations and Digital Leadership to develop a prioritized portfolio of digital investment, focused on enhancing controls, efficiency, and customer satisfaction.
• Budget Management: Oversees budgeting, forecasting, and financial management for the operations departments to ensure optimal resource utilization and financial health
• Compliance and Risk Management: Ensures all operations comply with legal, regulatory, SOX, and company standards and manages risks effectively to maintain operational integrity
• Benchmarking: Understands industry trends and opportunities for new service capabilities or improvement of existing service capabilities

Travel Requirements: 10% domestic/international travel possible; depending on business need

Required Education and Experience:

• Bachelor’s degree in Supply Chain, Business Administration, or related field.
• Minimum of 5 years’ experience in supply chain-related operations

Required Skills:

• Strong leadership skills with a demonstrated track record of developing successors and leading a team through change
• Excellent communication and interpersonal skills, capable of working effectively with stakeholders from entry level to executive
• Ability to operate in a dynamic, fast-paced environment, responding effectively to changing priorities
• Problem solving, analytical skills, exceptional follow through
• Ability to interface at all levels within the organization and install confidence and trust
• Process improvement experience

Desired Skills:

• Proven expertise in managing supply chain shared services functions
• Strong organization skills, process rigor, attention to detail, responsive 
• Ability to shift between strategic and tactical modes of thinking; adaptable to the variety of Operational topics throughout the day-to-day including immediate needs and longer-term operational strategic direction

Soft Skills:

• Excellent written and oral presentation skills needed to brief high-level management; approach catered to audiences
• Leadership skills to engage business leadership and leverage talent in a matrix organization.  Ability to influence
• Change champion, adaptable, open-minded
• Sense of urgency to handle issues and adjusting plans to meet enterprise objectives
• Cross-cultural sensitivity
• Highly collaborative