Tech Field Support Specialist

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Date: May 11, 2024

Location: Ohio, OH, US

Company: Corning

Requisition Number: 62953

 

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

 

Scope of Position:

Tech Field Specialist – Part-Time. Technical Field Specialist personnel provides product training, new product introduction, promote and assist in gathering information and customer feedback while promoting Corning Optical Communications Quality policies and best practices to customers of Corning Optical Communications in their specific territories.

 

Required Education/Skills/Experience:

• Technical degree or equivalent work experience

• Minimum of 3 years’ experience in Fiber Optics

• Possess a driver’s license and be insurable.

• Work independently with little or no supervision.

• Able and willing to travel 50% of the time.

• Interface and communicate effectively with all levels of personnel, internal and external to the company.

 

Desired Skills:

• Spanish a plus

• Proficient in Microsoft Office Word and Excel

• Knowledge of Corning Optical Communications products

 

Day to Day Responsibilities:

• Provide after the sale training and field support of Corning Optical Communications fiber optic cable and hardware installations (Inside Plant and Outside Plant).

• Actively pursue competitive information and report back to Sales.

• Support field trials and product evaluations for fiber optic cable and hardware installations.

• Support Sales demonstrations/presentations and trade shows

• Support Data Center and fiber to the home (FTTH) installations

• Perform training, troubleshooting and field support for both single and ribbon fiber splicing.

• Teach Tier 1 (light source and power meter) and Tier 2 (OTDR) fiber optic cable field testing applications.

• Instruct fiber optic installation classes up to 25 students as a qualified instructor or a technical assist role.

 

This position does not support immigration sponsorship.  

 

The range for this position is $35 - $40 hourly rate. 

 

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.

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