CSS Communication Specialists, Employee Experience & Customer Relations

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Date: Jun 11, 2024

Location: Painted Post, NY, US, 14870

Company: Corning

Requisition Number: 63272


Corning is vital to progress – in the industries we help shape and in the world we share.


We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.


Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 


Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets.


We are changing the world with: 

  • Trusted products that accelerate drug discovery, development, and delivery to save lives
  • Damage-resistant cover glass to enhance the devices that keep us connected
  • Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
  • Precision glass for advanced displays to deliver richer experiences 
  • Auto glass and ceramics to drive cleaner, safer, and smarter transportation 


Corning Shared Services (CSS) supports Corning’s businesses, through best-in-class and evolving operations, with a focus on actionable insights through evolving processes, ensuring compliance, and executing vital transactions. We work hard to actively support Corning’s evolving businesses, eliminate manual processing of standard transactions, and act as a thought leader in the digital transformation to ultimately be a top talent destination inside and outside of Corning.


Scope of Position: Plays a key role in development and support of CSS branding; develops communication plan and material to enhance/maintain CSS brand. Works cross-functionally with all CSS teams to ensure consistency in CSS communications and brand usage. Leads in a primary role for supporting the development and expansion of CSS customer base –liaison between CSS and customers to strengthen and develop relationships; providing new and innovative products, services, and solutions for our current as well as potential customers to create more value for Corning. Works cross-functionally with all CSS teams and Finance Leaders to understand CSS’s and the Function’s strategic objectives and develops an approach that complements these objectives.


Primary Responsibilities:

  • Leads and builds local Employer Branding strategy; including engagement with organizations that can help us achieve/maintain the desired presence in the local market (primarily relevant to APAC and EMEA)
  • Develop and maintain a strong collaboration with Corporate Communication and HR departments in Employer Branding related activities such as job fairs, university relations.
  • Provide leadership support for Employee Experience activities and other programs intended to strengthen CSS’s brand with our team members. This will include our social media strategy as a complement to our Employee Experience strategy.
    • Develop the agenda and facilitate the Centers’ staff communications meeting, partnering with the Centers’ Leadership Teams
    • Accountable and responsible for the maintenance of CSS Digital Channel strategy and assets – BlueLine, Intranet page
    • Leads the development of CSS brand assets – visual imagery, vision & mission statements, style guides etc.
  • Contributes and supports CSS marketing efforts in positioning of CSS as a world-class process-oriented solutions provider.
  • Supports CSS Customer & Employee (CE) Experience group in customer and employee focused initiatives (e.g., customer surveys etc.)
  • Develop understanding and knowledge of each of Corning’s MAPs: end-to-end processes, strategic priorities, key challenges and pain-points, business opportunities for growth.
  • Partners with Operations, Process & Strategy (PSO), and Solutions & Transformation teams to understand and support their strategic initiatives.
  • Partners with the Ops and Stream Managers to understand their business models, approaches, and advocate on behalf of Customer’s needs.
  • Develop plans to implement customer solutions relating to new or existing improved products, processes, or services.
  • Identifies customers’ challenges and needs, and provides creative, innovative, simple, ingenious solutions.
  • Build internal customer service awareness and provide customer service coaching and training to employees.


Required Experience and Skills:

  • Advanced analytical skills
  • Project Management experience and Six Sigma knowledge
  • Consultant and Marketing experience
  • Proficiency in English
  • Excellent communication skills, with an emphasis on effective listening skills
  • Ability to effectively interact with both internal and external customers
  • Strong presentation skills
  • Demonstrated ability to remain flexible while responding to quickly changing priorities
  • Ability to show initiative (self-starter), work independently on projects and issues that arise
  • Strong interpersonal skills
  • Advocacy skills – willingness to drive timely resolution of customer issues; be a customer advocate
  • Excellent problem-solving skills
  • Organization agility – ability to work with all levels of an organization
  • Ability to balance the risk and reward opportunities to think beyond the present.
  • Avoids simultaneously over-valuing facts and under-valuing solutions
  • Questions/challenges the current state, where appropriate, and drive change to current solutions and processes


Desired Experience and Skills:

  • Able to work effectively under pressure
  • Effective prioritization skills
  • Accounting/Finance knowledge
  • Coaching, mentoring, and teaching skills
  • GBS/SSO experience


Travel requirements: Domestic travel to meet colleagues and customers



This position does not support immigration sponsorship.

The range for this position is  $47,169.00   -  $64,858.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.


Corning Puts YOU First! 

We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning. 

  • Our monetary peer-to-peer recognition program is tied to our Values and celebrates you and your colleagues’ contributions. 
  • Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.  
  • Financial benefits include a 401(k) savings plan with company matching contributions and a 100% company-paid pension benefit that grows steadily throughout your career. 
  • Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.   
  • Professional development programs help you grow and achieve your career goals.


We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.

Nearest Major Market: Corning

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