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IT Change Manager

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Date: Apr 7, 2021

Location: Painted Post, NY, US, 14870

Company: Corning

Requisition Number: 45212

 

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

 

Corning Incorporated focuses on building a diverse global workforce where differences are celebrated, and employees feel safe bringing their “whole selves” to work. Our Diversity Network hosts 18 active and distinctive Employee Resource Groups. Employees have access to Allyship resources, podcasts, an internal video channel, digital learning series and trainings, all focused on building and celebrating global diversity and inclusion. Corning has been recognized as a leader in this regard and has been consistently recognized as a national employer of choice.

 

Remote work opportunities will be considered for the right candidate. Other locations: Corning, NY or Charlotte, NC 

 

SCOPE/PURPOSE OF POSITION:

  • Execute all daily operational activities related to the Change Management (CM) Process along with monitoring and analyzing process metrics to help drive continual process improvement

 

ROLES AND RESPONSIBILITIES:

  • Perform and manage all daily operational activities required by the Change Management process
  • Implement, execute, analyze and improve the CM process using best practice and Lean knowledge
  • Assist with ensuring that the CM process effectively and efficiently integrates with other existing ITSM processes
  • Assist with maturity assessments/internal audits to measure CM process performance and identify improvement opportunities as needed
  • Assist with efforts to build organizational understanding of the CM process (purpose, outcomes, expected impact, rationale and need) as needed
  • Assist with monitoring CM process adoption and use and identify opportunities increase both as needed
  • Assist with the developing, implementing, and monitoring CM metrics for process effectiveness, adoption, efficiency, and outputs as needed
  • Monitor and report activities/ exceptions that do not adhere to the defined CM process
  • Assist with proactively communicating important CM process changes and supporting rationale
  • Utilize ITSM systems/processes and specialized techniques for continuous improvement (e.g., Kaizen, Six Sigma, Total Quality Management)
  • Other duties as requested

 

EDUCATION REQUIREMENTS

  • Minimum of associates degree in relevant field; bachelor's degree preferred

 

WORK EXPERIENCE

  • 2+ years relevant operational experience preferred

 

REQUIRED SKILLS

  • Experience with ITIL and IT Service Management processes
  • Experience with ITSM tools
  • Experience with process design
  • Experience with IT metrics and Service Management analytics
  • Experienced technical writing capability
  • Effective leadership, organization, and planning skills, with ability to handle changing priorities
  • Excellent communications, interpersonal and influencing skills

 

DESIRED SKILLS

  • ITIL Certification preferred
  • Six Sigma Certification
  • Experience with training and development of virtual training techniques

 

TRAVEL

  • Up to 25% domestic & international travel

 

This position does not support immigration sponsorship.

 

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, or veteran status or any other legally protected status.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


Nearest Major Market: Corning