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IT Business Engagement Leader, Gorilla Corning

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Date: Sep 2, 2021

Location: Painted Post, NY, US, 14870

Company: Corning

Requisition Number: 47531


Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Scope of Position: Manage the local delivery of IT services and ensure they fully meet Gorilla business needs of the site.


Roles & Responsibilities:

  • Function as an Advocate for the site’s IT needs and business needs and work closely with Business Engagement and Service Lines to identify what services are most appropriate to meet these needs
  • Routinely measures the health of relationships with key stakeholders, and identifies actions to strengthen them
  • Communicate and engage across multiple constituencies in a way that influences service outcomes and steers toward change objectives.
  • Successfully manage the deployment of change while taking into account structural, strategic and cultural issues.
  • Able to establish and embed IT’s desired culture through formal and informal leadership actions, behaviors and decisions
  • Collaborate with Service Line Management to help business stakeholders prepare for Green Book and Black Book by developing total cost of ownership estimates necessary to plan and budget for IT services. Collaborate with Service Line Management in the review of the Bill of IT
  • Partner with other IT groups to define and refine business and functional requirements, develop business cases, and identify viable service options
  • Understands and anticipates short- and long-term information technology demand, as well as accurately predict demand trends, by assessing historical patterns of activity.
  • Helps business partners characterize, and sometimes quantify, the gap between their current and desired state to further clarify their need
  • Gather and assess feedback to ensure business stakeholders are confident that services are meeting their needs and satisfied with the value services are providing
  • Function as the first point of contact for IT service issues, and work with the IT function and users to resolve them
  • Ensure the site support has the capable and necessary resources to effectively manage the sites portfolio and operations
  • Business demand management & justification
  • Engage with business user to provide the professional & efficient response
  • Achieve or exceed the IT budgetary objectives in support of business financial goals while maintaining appropriate levels of service delivery.
  • Deliver projects on time, on scope, and on budget through project prioritization and effective resource management.
  • Coordinates global/Regional IT resources to ensure smooth business operations


Experience & Education Requirements:

  • Bachelor’s degree or higher, IT relevant area preferred
  • 5- 10 years of experience in leadership roles


Required Skills:

  • Able to establish and maintain positive business relationships between stakeholders, both internal and external, by building appropriate rapport through credibility and reliability.
  • Ability to understand, anticipate, and influence demand
  • Able to understand and provision customers’ needs in terms of technological details and clearly convey to IT operation support personnel.
  • Solicit ongoing feedback from customers and adjusts plans to ensure their needs are met.
  • Able to conceive, communicate and implement strategies and plans that support and link with the overriding business strategy of Corning.
  • Demonstrates a working knowledge of processes and tools for managing all phases of a project – initiation, planning, implementation and control, and close-out.
  • Effective leadership, organization, and planning skills, with ability to handle changing priorities
  • Excellent communications, interpersonal and influencing skills
  • Demonstrated track record of on time delivery within budget; ability to drive projects to successful conclusion using influencing tools
  • Ability to lead international teams across multiple initiatives that span various lines of business, geographic borders, time zones, and cultures
  • Must be a self starter, able to work in team environment and motivate others
  • Can negotiate skillfully in tough situations with both internal and external groups. Ability to effectively manage multiple priorities;
  • Know who to consult and seek advice from, when to escalate matter, and when to keep others informed.
  • Hold others accountable for results and continuous improvement.
  • Demonstrate knowledge of customers and their requirements.


Travel: 10%


This position does not support immigration sponsorship.


We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Nearest Major Market: Corning