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Operations/FS Analyst

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Date: Sep 16, 2022

Location: Painted Post, NY, US, 14870

Company: Corning

Requisition Number: 57804

 

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Operations/FS Analyst

 

SCOPE/PURPOSE OF POSITION:

Provide daily support of collaboration solutions through engagement with technology developers and cloud service providers for the enablement of reliable and encompassing voice, and mobility solutions to a global organization. Act as liaison between Corning Businesses, Users, and our Managed Service Providers in the telephony space. Mobile device testing and support. Operational and business project work as required

 

ROLES AND RESPONSIBILITIES:

• E911 RedSky database management

• Perform routine administrative/operational tasks, as necessary, to assure the reliable operation of the global Cisco telephony solution

• Mobile device IOS testing and support

• Work closely with Information Technology peers and service providers in joint effort to ensure that the needs and expectations of organization are met and/or exceeded.

• Transfer knowledge via documentation and training to Information Technology resources.

• Monitor trends in service quality

• Assess and evaluate new market opportunities for the service and associated technologies.

 

EDUCATION  REQUIREMENTS

• 2 year degree or CCNA VOICE certification

 

WORK EXPERIENCE

• 5+ years in the telephony support

• 3+ years of ServiceNow knowledge and use 

 

REQUIRED SKILLS

• Strong analytic troubleshooting skills

• Must be a self-starter and able to work in team environment

• Knowledge of E911 Redsky and FCC Law (Ray Baums Act & Kari’s Law)

• Knowledge of Voice over IP (VOIP)

• Familiarity with voice router and gateway configuration and support

• Phone programming in Cisco Call Managers (CUCM)

• Knowledge of IOS and Android mobile devices

 

DESIRED SKILLS

• Knowledge of Voice over IP (VOIP)

• Phone programming in Cisco Call Managers (CUCM)

• Knowledge of IOS and Android mobile devices

• Voicemail creation/troubleshoot/removal

• ITSM knowledge with regards to Change and Incident Management and Request Fulfillment

• Call path setup/troubleshoot

• Understanding of networking topology

• Knowledge of Cisco Webex and other collaboration tools

• Suggest enhancements to processes as new trends emerge

• Assist Field Services with troubleshoots/move completion

• Knowledgeable in IP Telephony

• Work with Unified Communications as a Service (UCaaS) vendor hosted systems such as DCP

• Working with and managing vendor expectations

• Familiarity with Mobile security and cellular device support of IOS and Android

• Experience with MDM solutions e.g Intune

• Experience in managing metrics with a solid understanding of SLAs

 

Travel

• <5%

 

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


Nearest Major Market: Corning