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North American Compute Operations Team Leader - REMOTE

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Date: Nov 22, 2022

Location: Painted Post, NY, US, 14870 Charlotte, NC, US, 28216

Company: Corning

Requisition Number: 58762

 

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

 

SCOPE/PURPOSE OF POSITION: Reporting to the Global Compute Operations leader, the North American Compute Operations Team Leader oversees the North American portion of the team responsible for 24x7 global operations of the multi-cloud compute platforms team. There is a similar peer role covering the Asia Pacific region team; the two combine to provide global coverage for the environment. This administration team covers the following technical towers: Physical Compute, Virtual Compute, Storage, Backup, Datacenter Facilities, Private Cloud, and Public Cloud. Responsibility includes people management and oversight of the administration team for the technology domains above, including team leadership / mentoring, SLA adherence, incident/problem management and escalations, as well as regular reporting and continuous improvement. Partners with peers who manage the compute engineering function as well as other technology towers (info sec, network, end user, etc.) to drive consistent direction.

 

ROLES AND RESPONSIBILITIES:

● Lead the North American portion of a global team responsible for 24x7 Operations Management of the Compute Environment, current made up approximately 10 multi-cloud administrators

● Provide management oversight, mentoring, and leadership for the administration team

● Responsible for SLA adherence within key ITIL processes, such as incident, problem, and change management

● Responsible for regular daily, weekly, monthly reporting on operational health

● Establishes standards, policies & guidelines for the Compute Platform in collaboration with service line owner and technology teams

● Evaluate all documents according to system requirements and evaluate all design and perform tests on all development activities and administer all complex methodologies.

● Operational acceptance of solutions deployed by technical and business projects

● Helps promote a consistent vision and strategy throughout the organization

● Builds relationships that foster collaboration and partnerships to drive better strategies, priorities, and service to the customer

● Assists and oversees quality change control according to Corning Change Management, Incident Management, Problem Management and Disaster recovery Methodology

● Mentors members of the Compute team on operational best practices

● Provides escalated support for Business-Critical problems

 

EDUCATION REQUIREMENTS:

● Bachelor's degree (B.A.) or equivalent from four-year college in computer science, business management, or related field

 

 WORK EXPERIENCE:

● 3-5+ years of experience in operations supervision, with a focus on the compute areas described above

● 5+ years’ experience in a production IT environment managing enterprise IT hosting services and public/private cloud infrastructure.

 

REQUIRED SKILLS:

•Leads by Example: Professional, big picture thinker, accountable, committed and well respected by team; can contributes significantly to Mission, Vision and Strategy of the organization; shows strong alignment of work and priorities to vision and strategy; exhibits excellent financial controllership.

 • Inspires Others: Exhibits a wide breath of technical, operational and team leadership skills; excellent command and control; develops strong talent through good situational management skills; possesses a passion for excellence; consistently strives for excellence and stretches both self and team; well organized and structured.

• Drives Growth: Creative and innovative; challenges mediocrity, status quo; establishes aggressive but obtainable goals; forward thinker and capable of contributing to the development of roadmaps aligned with organizational vision & strategy; methodical and very process focused.

• Gets it done: Consistently achieves quality results on a timely basis; challenges and pushes his team; high “Say-Do” factor (i.e. delivers on commitments); superior follow through.

 • In depth knowledge of ITIL processes

• In depth knowledge of Operations reporting and escalation

• Previous experience with overseeing managed service providers for building and deploying technical solutions, and managing successfully to outcomes

• A holistic understanding of IT infrastructure inclusive of server, storage, network, virtualization, database, DR/business recovery and continuity practices, etc.

 • A foundational understanding of public cloud models (IaaS, PaaS, SaaS) and providers (AWS, Azure, Google)

• Demonstrated expertise driving operational improvement and excellence under an ITIL based service management model.

 • Proven ability to influence and interact effectively with peers and IT leaders

• Strong crisis management

 

DESIRED SKILLS:

• Previous experience with hybrid or multi-cloud solutions with AWS, Azure, or Google Cloud

• Experience with ServiceNow

 

Travel:

• Up to 10%, domestic and international

 

Immigration Sponsorship is a possibility.

 

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


Nearest Major Market: Corning