Quality & New Products Engineer

Role Purpose

Responsible for ensuring customer quality requirements are understood, communicated, and met throughout the manufacturing and delivery process. This role serves as the main quality contact for customers, addressing quality concerns, leading problem-solving activities, and coordinating corrective actions to prevent recurrence. This position works closely with manufacturing, engineering, supply chain, and sales teams to drive improvements that reduce defects, improve response time, and strengthen customer confidence.  Responsible for leading and participating on project teams to develop new products and new manufacturing technology to reduce cost, increase capacity and improve process capability.   

Key Responsibilities

Customer Quality:

• Manage customer specifications, CSRs, document control, PPAPs, inspections, audits, complaints, and corrective actions.
• Ensure current customer requirements are converted into approved manufacturing specifications.
• Partner with QA, engineering, operations, product engineering, and account teams to meet customer quality requirements.
• Apply QMS, PQA, ISO 9001, IATF 16949, ETQ CAPA, and MOC practices.

Measurement Quality:

• Maintain MSA systems and develop inspection/testing methods for product and equipment precision and accuracy.
• Conduct QA testing and statistical analysis of nonconforming products/materials, including cost and responsibility review.
• Provide second-level support for the Erwin ceramics lab.

New Products:

• Lead new product introduction, experiments, process control, scale-up, and manufacturing transfer.
• Improve quality, yield, cost, capacity, and capability with engineering and operations teams.

Travel: Less than 5%. Schedule: Monday-Friday, typically 8 AM-5 PM; flexibility as needed.

Experiences/Education - Required

• Bachelor of Science engineering degree such as materials, chemical, and/or mechanical
• At least 7-10 years of engineering experience in manufacturing 
• Minimum of 5 years in a quality engineering role
• ISO 9001 work experience
• Excellent with data analysis software and techniques, including Excel, MiniTab, Pi, Access, JMP, etc.
• Strong statistics and analytical skills (MSAs, gage R&R, bias studies)
• Performance Excellence certified green belt and/or black belt

Required Skills:

• Excellent leadership skills, ability to work at all levels of the organization, continuously mentor, coach or teach
• Critical decision-making skills, manage to SOP, trouble shoot and act under pressure
• Understands financial measures of manufacturing success and effectiveness
• Ability to drive to root cause analysis, solve problems and direct engineering solutions
• Ability to understand and own multiple areas in the plant and prioritize
• Ability to manage multiple tasks at once

Experiences/Education - Desired

• Active listener
• Technical curiosity by asking questions and seeking deeper understanding of new technology or in areas of technical gaps
• Act quickly and decisively
• Ability to communicate in all directions effectively