Security Systems Specialist

Role Purpose

Responsibility for managing all aspects of the badging lifecycle, including processing service orders, creating badge profiles, printing badges, and auditing profile data within the badging system. The role serves as a liaison between the technical team, suppliers, and business stakeholders who require new badges or changes to badge profiles.This position also works on service tickets submitted to the Security Technology queues across all supported product lines.

Key Responsibilities

• Fulfill requests for standard and special‑case badges.
• Serve as a resource to project managers for badge‑related needs.
• Replace lost or damaged badges.
• Coordinate repair, maintenance, and service for badge printers.
• Remove access for terminated employees as required.
• Generate, review, and act upon daily operational reports.
• Manage shipping and receiving of badge orders and related supplies through the procurement system.
• Monitor service queues and respond to assigned tickets in a timely manner.
• Assists with service vendor PO’s and invoices if needed
• Anticipate and respond to customer needs with a high level of service.
• Assist with ordering and tracking badge supplies.
• Conduct system audits and provide audit reports when required.
• Escalate concerns or delays proactively to avoid business impact.
• Maintain accurate, up‑to‑date data across all systems.
• Use customer and team feedback to drive continuous improvement.
• Review, maintain, and update training documentation for badging processes.
• Provide basic Lenel troubleshooting and programming support.
• Perform other duties as assigned.

Hours / Work Schedule / Travel Requirements

• 7:00 a.m. – 4:00 p.m (Some weeknight or weekend work may be required with short notice)
• Little to no travel outside the assigned work location.

Experiences/Education - Required

• High school diploma.
• 1–2 years of experience in a professional work environment.

Required Skills

• Professional conduct and demonstrated respect for others.
• Technical curiosity with an aptitude for learning new systems and processes.
• Strong troubleshooting, problem‑solving, and decision‑making skills.
• Ability to work both independently and collaboratively across organizational boundaries.
• Self‑motivated, result-oriented, and able to maintain high energy levels.
• Ability to work effectively with people from diverse technical backgrounds.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities simultaneously.
• Strong teamwork skills with an ability to proactively resolve conflicts.
• Proficiency with phone and computer systems, including email, Word, PowerPoint, Excel and power apps

Experiences/Education - Desired

• Associate degree preferred.
• Basic understanding of IT systems and network infrastructure.