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Senior IT Technical Leader, SAP Solution Manager

Date: Aug 1, 2019

Location: Charlotte, NC, US, 28216

Company: Corning

Requisition Number: 37363

 

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Scope of Position: The Senior IT Technical Leader will drive the deployment of Corning’s foundational capabilities to ensure the health and management of our SAP systems via a product called SAP Solution Manager. This individual will be given ownership of the Solution Manager to ensure new technical capability is being delivered along with ensuring the system is maintained/patched appropriately. The role will require partnering with IT leaders across the SC and Commercial organization to deliver new features for usage in a systematic approach and be closely connected to the tool roadmap for long term usability.

Roles & Responsibilities:

  • Technical and functional setup on SAP Solution Manager that would be inclusive of the following (preferable on SolMan 7.2):
    • Technical Perfrmance Monitoring o Solution Documentation, with utilization of Focused Build o End User Monitoring
    • IT Service Management – integratin between Service Now (SN) and Solution Manager around incident, service request, problem, and change management
    • Fundational understanding of the roles and security for extending of capability.
  • Manage the change elements associated with new solutions or upgrades to existing solutions including communications, documentation and training
  • Serve as the subject matter expert, guide the creation of innovative solutions on time and within cost objectives, providing technical leadership and third level operational support
  • Engage with the business to ensure all capabilities of Solution Manager are utilized for maximum value.
  • Foster an environment of collaboration and teamwork between IT and business teams to ensure creation of “best in class” Technology support for the organization.

Education & Experience Requirements:

  • Bachelor's degree in IT management, computer science, computer engineering, or management information systems with five years relevant experience (or other relevant education with 10+ years relevant experience). MBA is preferred.
  • 5-10 years of IT or equivalent business/industry work experience in a relevant subject area.
  • At least 2 years of experience in Process Performance Excellence capabilities
  • At least 2 years of experience as a team leader.
  • At least 10 years of experience in Solution Manager, preferable experience in 7.2

Required Skills:

  • High-performing professional with extensive experience in service management and delivery along with implementation experience.
  • Expertise in building/optimizing organizational processes and measurement systems and functional experience with a proven track-record of delivering IT solutions.
  • Skilled in Release and Change Management transforming organizations projects and production plans into workable solutions and benchmarks performance against key operational targets/goals.
  • Strong communicator and leader with ability to lead teams directly as well as influence outcomes within cross-functional teams
  • Effective leadership, organization, and planning skills, with ability to handle multiple and/or changing priorities
  • Creative, innovative, strong analytical and problem-solving skills
  • Self-starter with ability to coordinate and motivate cross-functional and distributed teams.
  • Strategic agility and managing ambiguous conditions
  • Excellent communications and interpersonal skills. Is able to communicate and engage across multiple constituencies in a way that influences service outcomes and steers toward change objectives
  • Demonstrated track record of on time delivery within budget; ability to drive projects to successful conclusion using influencing tools
  • Ability to lead international teams across multiple initiatives that span various lines of business, geographic borders, time zones, and cultures
  • Must have a passion for success. Must demonstrate a proven willingness to go the extra mile, to take on the things that need to be done and maintain a positive attitude that can adapt to change.

Desired Skills:

  • IT Industry trend awareness, operational management & strategic direction setting experience will be a plus.
  • Executive presentation skills
  • Effective, articulate and persuasive communications, able to elicit commitment from all levels of the organization
  • Experience developing and managing relationships with internal and external resources
  • Project management skills

Travel: Ability to accommodate travel up to 50%

This position does not support immigration sponsorship.

We prohibit discrimination on the basis of  race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, or veteran status or any other legally protected status.


Nearest Major Market: Charlotte