Customer Service Representative

Requisition Number: 67841

The company built on breakthroughs. ​  
Join us.​      

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

 How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

​ At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

​ Come break through with us.  

Corning’s Environmental Technologies segment manufactures ceramic substrates and filter products for emissions control in mobile and stationary applications around the world.

Day to Day Responsibilities:

• Provide services for external customers and help to achieve the business goals.
• Work closely with CET plants and fulfill customers’ orders in timely and accurate manners.
• Respond promptly to customers or potential customers’ inquiries regarding products information, samples, pricing and deliveries … etc., Help to obtain orders.
• Prepare product samples to coaters on behalf of Account Managers or Account Engineers
• Protect Corning financial health by following up overdue account receivables.
• Handle customers’ concerns and complaints on product quality, shipment & documentations.  Escalate to the right level if it is needed and make sure the issues are closed.
• Maintain accurate and updated price list in commercial share drive.
• Make or distribute the quotation to customers per account manager’s instruction
• Attend plant new product meeting, maintain new products in system and master file promptly and correctly.
• Maintain and update important commercial records/firm orders and processes to ensure operational transparency
• Forecast, order and keep proper inventory for trading parts
• Follow up & consolidate commercial reports
• Manage commercial tools
• Maintain customers database
• Support other colleague during special occasions, such as annual leave, sick leave or seminars/trade shows.

Requirements: Education & Experience 

• Bachelor’s degree in Business Administration, English, Marketing, Logistics or other equivalent area;
• 2+ years in customer service function
• Multi-national company experience is preferred

Requirements: Required Skills                                                

• Good computer skills in MS Office applications;
• Excellent communication skills in both Chinese and English
• Good coordination/communication skills;
• Organized and attentive to details;
• Knowledge in car industry is preferred

Requirements: Desired Skills  

• Good computer skill, especially on excel

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at accommodations@corning.com.