Collaboration Engineer

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

• SCOPE/PURPOSE OF POSITION:
• Reporting to the Service Owner of Collaboration, the Collaboration Engineer is a senior technology leader that will function as SME for collaboration technologies, with an emphasis on Microsoft Office 365. This role will function as an enabler across IT Architecture, Engineering, Operations, Information Security, Data Privacy, Strategic partners, Technology vendors and Project management teams to facilitate the successful delivery of complex Corning initiatives and priorities.
• Responsibility will include strategy, design and implementation efforts to enable Corning’s Collaboration services including Exchange Online, SharePoint Online, OneDrive, Teams, Power Apps, Power Automate etc. • Responsibility will also include enabling process and technology readiness, critical to support global migration and enablement of M365 services.
• As a core member of the collaboration services, this person will be responsible for helping direct and guide the delivery of key priorities across multiple stakeholders, with the assistance of the Project Manager and Technical Support teams. While being predominantly internally focused, this position will require strong communication to bridge between various Information Security, Data Privacy, Infrastructure and Application teams as well as an excellent ability to navigate within a background of relative ambiguity.

• ROLES AND RESPONSIBILITIES:  
• Engineer cloud solutions for user collaboration using OneDrive, SharePoint Online, MS Teams, and other O365 solutions
• Assess on-prem implementations of SharePoint and provide technical advice and consultation to develop a migration plan
• Assist in developing a migration strategy including selection of required tools
• Design and configure SharePoint online environment and related toolsets
• Create and integrate automated governance solutions to enforce usage policies and make it easy to provision, consume and manage our services
• Plan, design and execute migration of on-premise Home Drives, SharePoint sites and other content to M365
• Integrate cloud and on-premise solutions to provide a unified hybrid user experience as needed
• Provide escalated support for migration related technical issues and other business-critical incidents and problems. Must possess a strong attention to detail, and a sense of urgency to resolve critical technical issues
• Work in different roles across the solution lifecycle (requirements analysis, design, integration, development, testing, support, etc.) and assist with projects driven by business and service line demand, monitor system performance, provide technical support and guidance to other administrators.
• Maintain platform security by actively identifying and remediating faults and vulnerable areas within the system’s design and architecture in a timely fashion
• Establishes standards, policies & guidelines for the Collaboration Platform in collaboration with service line owner and technology teams
• Design, develop, configure, and support collaboration solutions that meet business needs and align with Corning technology standards.
• Partners with all members of project team as a technical lead in the planning, design, coordination and execution of comprehensive, realistic and effective work plans.
• In partnership with Corning architecture, helps gather requirements, define options and develop holistic integrated solutions to complex business challenges.
• Helps promote a consistent vision and strategy throughout the organization
• Builds relationships that foster collaboration and partnerships to drive better strategies, priorities, and service to the customer
• Assists and oversees quality change control according to Corning Change Management, Incident Management, Problem Management and Disaster recovery Methodology
• Mentors members of the team on architectural, engineering and operational best practices
• Stay current of all things Microsoft 365 / SharePoint, including changes and updates, roadmap and releases and third-party solutions.
• Ensure the operational health of the Microsoft 365 / SharePoint environment, including security, availability, performance, interoperability and reliability.
• Provide tier-three administration, support and configuration of Microsoft 365 services
• Help drive evangelization and adoption with end-users.
• Help define processes and procedures to update and patch platform as needed
• EDUCATION REQUIREMENTS
• Bachelor’s degree in Information Technology, Computer Science, Information Management Systems, Computer Engineering or an equivalent technical degree
• Microsoft certifications SharePoint Online

• WORK EXPERIENCE
• 5+ years of experience with SharePoint Online including successfully migrating large on-prem implementations to online.
• 7+ years of experience in system administration, with a focus on Exchange, Teams, Skype and other messaging or chat tools
• 7+ years of experience in a production IT environment managing enterprise IT infrastructure, hardware, hosting services and cloud infrastructure.
• REQUIRED SKILLS
• Deep understanding of Microsoft Active Directory, SharePoint Online, Exchange on-premise and Exchange Online, Microsoft Teams, Microsoft Outlook Client, Intune, Azure AD Conditional Access, F5 load balancing and related concepts, ability to problem solve and troubleshoot.
• Well experienced in Microsoft 365 tenant administration.
• Strong understanding of SharePoint 2013 and SharePoint 2016 environments and the underlying technologies
• Proven experience with SharePoint migration tools like Sharegate, AvePoint, Metalogix and/or Mover IO etc.
• SharePoint / Office 365 Administration
• Familiarity with PowerApps and Flow development practices.
• HTML, CSS, JavaScript, SQL / data structures
• Experience with power shell scripting and business process automation workflows, etc.
• SharePoint Sever / SPS installation and configuration experience
• Strong analytical & problem-solving skills.
• Demonstrated ability to manage multiple tasks.
• Team player with excellent verbal/written communication and interpersonal skills; ability to effectively present information to all levels of the organization.
• Able to change and adjust smoothly as the situation demands.
• Ability to lead international teams across multiple initiatives that span various lines of business, geographic borders, time zones, and cultures
• Strong understanding of data privacy standards

• DESIRED SKILLS
• Architecture skills, ability to think conceptually
• Experience with creating and maintaining application and infrastructure services.
• Project management skills
• Experience with ID Access Manager technologies like NetIQ, Okta etc.
• Strong understanding of Cloud Access Security Brokers (CASB), Data Loss Prevention (DLP), Mobile Device Management (MDM) concepts and tools
• Strong understanding of Identity and Access Management concepts (IDAM)