SAP Solution Manager Senior Technical Analyst

Requisition Number: 65703

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Job Location: Baner Pune

Scope of Position: 

The Senior IT Technical Analyst will drive the deployment of Corning’s foundational capabilities to ensure the health and management of our SAP systems via a product called SAP Solution Manager. This individual will support and drive new functionality with Solution Manager and the application Focused Build. This individual will ensure new technical capability is delivered along with ensuring the system is maintained/patched appropriately. The role will require partnering with IT leaders across the SC and Commercial organization to deliver new features for usage in a systematic approach and aligned with the tool roadmap for long term usability.

Responsibilities: 

• Technical and functional setup on SAP Solution Manager 7.2 that would be inclusive of the following:
  • Technical Performance Monitoring
  • Solution Documentation, with use of Focused Build
  • End User Monitoring
  • ChaRM and Request for Change support and enhancements.
  • Retrofit process in support of N and N+1 landscapes
  • To assist with Solman security model setup and deployment.
  • IT Service Management – integration between Service Now (SN) and Solution Manager around incident, service request, problem, and change management
  •  Foundational understanding of the roles and security for extending of capability.
• Provide Focused Build application support and training to project team members.
• Provide transport analysis for a release cycle to help minimize impact and unplanned downtime to production systems.
• Manage the change elements associated with innovative solutions or upgrades to existing solutions including communications, documentation, and training
• Serve as the subject matter expert, guide the creation of innovative solutions on time and within cost goals, providing technical leadership and third level operational support
• Engage with the business to ensure all capabilities of Solution Manager are utilized for maximum value.
• Foster an environment of collaboration and teamwork between IT and business teams to ensure creation of “best in class” Technology support for the organization.
• Apply monthly SAP patches to both Solution Manager and Focused Build applications.
• Will help with monthly and quarterly SOX audit reporting and participating in E&Y and PWC audits.

Education and Experience: 

Bachelor's degree in IT management, computer science, computer engineering, or management information systems with five years relevant experience (or other relevant education with 10+ years relevant experience).

• Five or more years of IT or equivalent business/industry work experience in a relevant subject area.
• At least three years of experience in Process Performance Excellence capabilities
• At least five years of experience in Solution Manager experience in version 7.2  

Required Skills:

• High-performing professional with experience in service management and delivery along with implementation experience.
• Ability in building/perfecting organizational processes and measurement systems and functional experience with a proven track-record of delivering IT solutions.
• Skilled in Release and Change Management transforming organizations projects and production plans into workable solutions and benchmarks performance against key operational targets/goals.
• Strong communicator and leader with ability to lead teams directly as well as influence outcomes within cross-functional teams
• Effective leadership, organization, and planning skills, with ability to manage multiple and/or changing priorities
• Creative, innovative, strong analytical and critical thinking skills
• Initiative-taker with ability to coordinate and motivate cross-functional and distributed teams.
• Strategic agility and managing ambiguous conditions