EM Customer Ops Specialist

Requisition Number: 75148

The company built on breakthroughs. ​  
Join us.​    

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

​Come break through with us.  

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

External Manufacturing Customer Operations Specialist

Role Purpose

Support global external manufacturing supply chain operations by managing order entry processes and ensuring timely delivery of Corning-supplied components and cable. This role collaborates closely with global planning teams and internal partners to optimize material allocation and resolve availability challenges, enabling external manufacturing partners to meet our customer requirements.

Key Responsibilities

• Serve as the primary point of contact for external manufacturing partners, supporting order entry for Corning-supplied components and cable. Respond to inquiries regarding quotations, order status, and shipments in a timely and professional manner.

• Investigate and resolve customer issues by coordinating with cross-functional teams, including Planning, Logistics, and Quality.

• Partner with global planners to align on allocation priorities and support execution of global material allocation strategies.

• Execute allocation of critical components to ensure uninterrupted production at external manufacturing sites.

• Collaborate with Corning manufacturing plants to expedite shipments and meet delivery commitments.

• Proactively identify and mitigate material shortages through coordination with suppliers and internal stakeholders.

• Set up and maintain external manufacturers as customers within SAP and ensure accurate master data.

• Develop and maintain a strong understanding of Corning products and supply chain operations.

• Ensure data accuracy and process compliance across systems and workflows.

• Drive continuous improvement initiatives to enhance efficiency, service levels, and process effectiveness.

Experiences/Education - Required

• Bachelor's degree • Experience in one or more of the following: supply chain planning, production scheduling, materials planning, procurement, logistics, or operations

• Strong analytical and problem solving skills with the ability to interpret complex data

• Working knowledge of inventory management principles

• Ability to work independently in a fast paced, global, matrixed environment

• Proficiency in MS Excel, PowerPoint, and Word

Conversational English is a must

Experiences/Education - Desired

• Bachelor’s degree in supply chain, business, or technical field

• 1+ years of supply chain experience in a global manufacturing environment

• Proven experience collaborating with cross functional teams across regions and time zones • Working knowledge of ERP systems (e.g., SAP ECC or S/4HANA)

• Lean / Six Sigma experience or certification

• APICS or similar supply chain certification

• Demonstrated project management and leadership experience

This position does not support immigration sponsorship.