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Global SC Planning Analyst

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Date: Jan 15, 2022

Location: Reynosa, TAM, MX, 88730

Company: Corning

Internal Corning Employees are provided the opportunity to review global job openings for potential interest. However, they are encouraged to do so with the understanding that whether or not they will be considered a candidate for positions located outside their geographic area (city, country, region) will depend on a number of factors such as the availability of local subject matter expertise or qualified talent, the need to obtain and availability of work authorization, costs associated with internal transfer, etc. It will be the decision of the hiring organization whether to permit employees applying outside the local area where the opening exists to be considered a candidate for that opening. It is recommended employees wishing to apply for job openings at Corning make their supervisor aware of their interest before formally applying.


Global Supply Chain Customer Analyst


Role Summary


The Sr. Customer Supply Chain Analyst is responsible for driving supply chain value for strategic customers by planning and executing to a high level of customer service/customer experience enabled by strong internal and external collaboration and communication. This role works in close collaboration internally with product line management, commercial (sales, CSRs, etc.), customer program team(s), and supply chain (SC) teams (plant and regional planners, supply chain managers, plant buyers/global supply management, logistics, etc.) to achieve customer service targets, enable revenue/profitability growth, and improve inventory/cash flow performance.


Key Responsibilities

  • Facilitate timely and effective SC communications and information flow across internal functions and external business partners supporting assigned customer(s)
  • Lead/collaborate across functions on customer order management execution (keen attention to detail and sense of urgency)
    • Proactively monitor/analyze customer fulfillment performance:  customer backlog, undated orders, order tracking, inventory, and actions accordingly to meet customer service targets
    • Lead/collaborate to mitigate risk and drive resolution or contingencies to avoid delays in delivery with the goal being to ship to target
    • Work with PLM and commercial to identify and communicate customer priorities
  • Monitor and identify actions to improve forecast accuracy at customer level
  • Participate in forecast consensus meetings representing customer demand
  • Work with customer to understand demand model and drive synchronization of orders
  • Evaluate customer demand and supply to ensure appropriate capacity levels at work centers
  • Support product changes, new product introduction (NPI) and customer transition plans
  • Monitor and implement actions/strategies to maintain optimum inventory levels balancing supply chain inventory strategies and customer service metrics
  • Manage customer/product metrics tracking and responsible for associated scorecards and reporting (internal and external)
  • Support cost saving initiatives, lean initiatives, and process improvement or customer program projects.
  • Support regional and global partnership meetings (S&OP)
  • Assist in the development of supply chain strategy and roadmap
  • Allocates customer demand between Corning and Contract Manufacturing (if applicable)


Required Education (minimum required for consideration):

  • Bachelor's Degree (Supply Chain, Business, or technical field)


Required Years and Area of Experience: 

  • 5+ years of Supply Chain (or equivalent) experience


Required Skills:

  • Values diversity of people and ideas
  • Results oriented and self-motivated, with ability to work independently in a dynamic, business and manufacturing environment
  • Demonstrated decision making, influencing, negotiation, and conflict management/problem solving skills and ability to drive results through others (inside the function and outside the function)
  • Strong customer focus: able to gather and understand customer requirements and objectives
  • Capable of prioritizing and executing on multiple priorities
  • Ability to comprehend, analyze, and solve complex process problems
  • Strong communication and presentation skills, ability to communicate effectively at all levels of the organization
  • Demonstrated ability to use lean techniques
  • Strong SAP experience (Production, Planning and Scheduling)
  • Fluent in written and spoken English



Desired Skills:

  • APICs or Institute for Supply Management (ISM) certifications

          CPIM, CSCP, CPSM, C.P.M., A.P.P., etc.


Pay Grade: Grade C 

Employee Referral Amount: $0.00