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IMS Ops - Operations Analyst

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Date: Jan 15, 2022

Location: Reynosa, TAM, MX, 88730

Company: Corning

Internal Corning Employees are provided the opportunity to review global job openings for potential interest. However, they are encouraged to do so with the understanding that whether or not they will be considered a candidate for positions located outside their geographic area (city, country, region) will depend on a number of factors such as the availability of local subject matter expertise or qualified talent, the need to obtain and availability of work authorization, costs associated with internal transfer, etc. It will be the decision of the hiring organization whether to permit employees applying outside the local area where the opening exists to be considered a candidate for that opening. It is recommended employees wishing to apply for job openings at Corning make their supervisor aware of their interest before formally applying.



Integrated Manufacturing Systems


Role Purpose:

Provide manufacturing systems support, IMS hardware support and technical assistance to Corning IT as requested. 


Key Responsibilities:

  • Lead technical support, providing support to manufacturing and the daily operations.
  • Work closely with IT service delivery, project management, and functional/business resources to deliver projects and services on time.
  • Participate on IMS Projects as needed.
  • IMS Infrastructure Support, including computers, printers, switches, servers and security.
  • Interface with Corning IT to resolve issues.
  • Advanced Issue Resolution for IMS cases.
  • Communicate Infrastructure needs and issues to Site Leader.
  • Assist with engineering systems support.


Performance Metrics:

  • Project tasks completed within time limits and financial constraints.
  • Cases completed with SLA requirements.
  • Compliance with shared service model.
  • Infrastructure is maintained 100% in the appropriated inventory system.


Competencies (knowledge, skills and behaviors):



  • Can deal comfortably with managers as well as the hourly workforce.
  • Can present to managers without undue tension and nervousness.
  • Can negotiate skillfully in tough situations with both internal and external groups.
  • Gains trust quickly of other parties to the negotiations.
  • Has a good sense of timing.
  • Fosters a feeling of belonging in the team.
  • Good at figuring out the processes necessary to get things done.
  • Can simplify complex processes.
  • Is able to write clearly and succinctly in a variety of communication settings and styles.
  • Can get messages across that have the desired effect.



  • High level of understanding of networks, network administration and network installation.
  • Knowledge of structured data cabling techniques.
  • Knowledge of Computer Room management and maintenance.
  • Implements network security at the plant level as established by corporate information security.
  • Understands viruses and security effects on a network.
  • Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
  • Responds to escalated help desk issues.
  • Understand MES systems and provide expert guidance and high level support when necessary.
  • Reports predefined metrics to BUIT management.
  • Ability to prioritize and coordinate multiple projects simultaneously.
  • Demonstrates a working knowledge of processes and tools for managing all phases of a project – initiation, planning, implementation and control, and close-out.


Communicate and Engage:

  • Listens actively to promote understanding.
  • Communicates with honesty, clarity and directness.
  • Encourages different views.


Focus on Customers:

  • Demonstrates knowledge of customer and their requirements.
  • Adjusts tasks in alignment with project changes.
  • Demonstrates a positive attitude towards change.




  • Bachelor’s degree in an IT related field or combination of IT education and work experience.
  • At least 2 years experience in an IT department in a manufacturing environment.
  • IT Infrastructure support experience.



  • 2+ years experience in an IT department in a manufacturing environment.


Pay Grade: Grade B 

Employee Referral Amount: $0.00