IT Service Desk Technician

Would you like to join a global leader in optical innovation, where your talent can help connect the world and transform industries?

What is your role?

As part of the IT organization, the IT Service Desk Technician provides first and second-level technical support for plant users, ensuring reliable access to IT services, workplace technology, and business-critical systems. This role supports end users, Microsoft 365 solutions, computer equipment, mobile devices, printing services, and basic IT infrastructure, while delivering an exceptional customer experience in a fast-paced manufacturing environment.

What will you do?

• Provide first and second-level technical support for plant personnel, troubleshooting and resolving hardware, software, network, connectivity, and Microsoft 365-related issues.
• Deploy, configure, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and workplace technology, including hardware replacements, software installations, imaging, and system upgrades.
• Support HP print environments, managed print services, server rooms, network equipment, and APC UPS systems, including troubleshooting, preventive maintenance, and vendor coordination.
• Manage incidents and service requests through the corporate IT Service Management platform, ensuring SLA compliance and timely issue resolution.
• Collaborate with internal IT teams and external vendors while documenting technical procedures, solutions, and support activities to maintain operational excellence.
• Identify and implement opportunities to improve IT services, automate processes, and enhance the end-user experience.

What do you need to have?

• Associate's Degree, Technical Degree, or Bachelor's Degree,
• At least 2 years of experience in IT Support, Help Desk, Service Desk, Desktop Support, or a similar role.
• Experience supporting Windows-based environments and Microsoft 365 applications and services.
• Experience troubleshooting desktops, laptops, printers, and mobile devices.
• Experience working with IT ticketing and service management systems.
• Advanced English.

What we offer?

• Great benefits above law
• Growing environment that supports learning
• Equal opportunity employee