Labor Relations Representative

Role Purpose

Primarily responsible for providing human resources support during assigned shift. This position ensures smooth operations by addressing employee concerns, managing disciplinary actions, support hourly onboarding processes, and maintaining accurate reports and metrics. Plays a critical role in fostering positive labor relations and ensuring compliance with internal policies.

Key Responsibilities

Labor Relations and Union Management:

• Manage disciplinary actions including conducting investigations.
• Handle critical cases efficiently while preparing detailed disciplinary reports.
• Implement disciplinary measures as necessary while addressing special situations appropriately.
• Enforce internal regulations consistently to resolve labor conflicts.
• Conducts interviews and investigations.
• Serves as primary contact for union delegates.
• Address union-related matters effectively.

Reports & Metrics Management:

• Report on absenteeism rates & turnover statistics regularly
• Prepare weekly shift-based reports along with generating ratio analysis documents
• Monitor key performance indicators (KPIs) related specifically towards labor relations whilst keeping track of relevant metrics

Onboarding and Employee Transfers:

• Oversee the onboarding process for new employees ensuring a smooth transition into their roles
• Manage changes related to unionized personnel grades
• Follow up with new employees over their initial 90 days
• Execute/support transfer actions between plants

Project participation (local HR, HR campus, plant, etc.)

Employee Services and Support:

• Conduct Gemba Walks to identify workplace issues.
• Provide guidance and consultation to supervisors on HR-related issues.
• Respond to inquiries from supervisors and general staff promptly.
• Coordinate or participate in roundtable discussions.
• Follow up on employee complaints regarding employee services (cafeteria, transportation)

Other activities:

• Ensure supply of office supplies and follows up on department purchases’ approvals
• Prepare information for HR department, HRM, or plant leadership
• Participate and/or lead plant/campus events and engagement activities.

Experience/Education - Required

• Bachelors degree, preferred in Human Resources, Business, Organization Development or Labor Relations.
• Advanced computer skills in MS Word, Excel, PowerPoint, Outlook
• TRESS system knowledge or equivalents (Workday, Cronos, Oracle)

Experience/Education - Desired

• At least 1-3 years of HR experience (generalist/specialist) or equivalent
• KPI's management
• First line supervision experience
• Successful track record in the deployment of global HR business processes or programs
• Knowledge of employment laws and policies
• Basic proficiency in verbal & written English language skills