MSI Intern

The company built on breakthroughs.
Join us.

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations — not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Role Purpose

Support a project focused on modernizing software support and incident management. The intern will contribute to the development of tools for bug tracking and ticket resolution, creation of troubleshooting resources for frontline support, collaboration on training materials, and exploration of AI-powered automation to improve issue resolution speed and consistency.

Key Responsibilities

• Support the development and organization of bug tracking and incident management tools.
• Assist in documenting software issues, troubleshooting steps, and support processes.
• Help create resources and knowledge materials for frontline support teams.
• Participate in project meetings and follow-up activities related to software support improvements.
• Support the preparation of training materials and onboarding resources related to the project.
• Assist in identifying opportunities for automation in ticket handling and issue resolution.
• Collaborate with cross-functional teams to improve support workflows and process visibility.
• Take part in project-related training sessions and apply learnings to assigned tasks.

Required Qualifications

• Currently pursuing a degree in Computer Science, IT Engineering, or Software Development.
• Interest in software support, incident management, automation, or AI tools.
• Strong problem-solving and communication skills.
• Ability to create and maintain clear technical documentation.
• Good teamwork and organizational skills.
• Technical curiosity and willingness to learn in a project-based environment.

Desired Skills

• Interest in software systems and technical support processes.
• Basic understanding of bug tracking, ticketing systems, or troubleshooting workflows.
• Interest in automation and AI-based tools for process improvement.
• Ability to collaborate with different teams and communicate clearly.
• Detail-oriented approach to documentation and follow-up.
• Ability to manage multiple tasks in a structured way