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Materials Control Specialist

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Date: Jun 5, 2021

Location: Reynosa, TAM, MX, 88718

Company: Corning

Technician I/II

Role: Shipping Office Customer Care Agents

Role Purpose

Provide the best Customer Service Experience to internal & External Customers while supporting their needs.  In this role the CC Agent performs diverse administrative activities pertaining to Customer Shipments that are time sensitive and requires a keen attention to even the smallest of details while still delivering results within the established time requirements. In this fast-moving role, our CC Agent will be managing, administrating and communicating with multiple brokers, carriers, internal and external customers for inbound and outbound transferring of goods.

Key Responsibilities

•                           Accurately read shipping instructions and stamps picking documents with the correct service according to INCO Terms and Customer service carrier preference and service.

•             Engages with 3PL’s, brokers & carriers to coordinate transportation of shipments, returns, damages, etc.

•             Manages pickups, deliveries and special handling of products and shipments

•                           Provides the Best Customer Service Experience / Journey and maintains a healthy and growing partnership with 3PL’s, Brokers, Carriers, Internal & External Customers, Vendors and everyone that requests the support.

•                           Administers and maintains records of shipping docs in an orderly fashion to be readily available for future use.

•             Keen Attention to even the smallest of details & multitasking in a fast-paced environment

•             Takes initiative to identify and propose solutions to problems and process improvements.

•             Timely delivers periodic status reports in written and / or verbal form.

•                           Team Player & interacts effectively & well with others at all levels to ensure continuity, efficient & Healthy environment

•             Other Shipping Operation responsibilities / tasks as required by Reynosa Warehouse & Distribution Operation

Competencies (knowledge, skills, and behaviors)

•             Solving Complex Problems

Breaks down large problems into smaller, more manageable components; identifies key factors that influence the viability of different solutions; clarifies information needed to solve problems

Performance Excellence

•             Championing Customer Needs

Calls attention to issues that impact customer satisfaction; views things from the perspective of customers; encourages people to think about customers when making decisions

•             Establishing Relationships

Able to relate to all genres of colleague regardless of background; finds topics / common interests to build rapport with others

Competence in Technical Field

•             Demonstrating Initiative

Acts on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked

•             Acting with Integrity

Clearly states goals and beliefs; lets people know true intentions; follows through on commitments

Education / Experiences –– Required

•             Associates or bachelor’s degree

•             Successful track record of performance in previous work experiences

•                          Verifiable knowledge of Distribution / Shipping / Logistics in Border-Crossing Operations (Natl. & International)

•             SAP Knowledge

•             Cust. Service dialog, & ability to work in Stressful conditions (patience and self-control)

•             Must have excellent communication skills (English & Spanish)

•             Must be able to multi-task and place priorities in an orderly manner

•             Pays keen attention to even the smallest of details

•             1 - 3 years’ work experience