Quality Manager

Role Purpose

• Plant Quality Manager for Asset intensive facility (Molding, Metal Fabrication) and manufacturing location. Ensure that the plant quality management systems (QMS) are designed and executed for compliance to ISO TL 9000 as well as customer requirements and expectations.  Manage the on-site accredited calibration laboratory.
• Serve as a member of the plant leadership staff collaborating with the plant manager, operations leadership, engineering leadership, PEX team(Continuous Improvement) to ensure compliance to the QMS and to advance continuous improvement in the plant products and processes.
• Collaborate with other locations in the Optical Communications organization and other functions such as division engineer, research and development, and corporate engineering to find best practices and cost reduction opportunities.
• Position reports directly to Plant Manager with dotted line to Regional Quality Manager.

Key Responsibilities

• Responsible for developing and maintaining plant strategic quality plan and policies. Work with leadership to develop quality objectives and goals that support plant and business objectives.
• Accountable for the effective execution of processes carried out by prioritizing and managing people, resources, and budget to accomplish expected requirements and performance.
• Engage and provide leadership directions/objectives, coaching, and personal development of quality department personnel to perform to their best ability and meet both personal and plant objectives.
• Act as the plant “Management Representative” for certification bodies, customers, and other organizations by hosting related audits and ensuring effective resolution of findings.
• Maintain the quality management systems to ensure compliance to ISO, TL and other industry standards and customer expectations. 
• Respond quickly and effectively to customer complaints and issues.  Serve as the customer advocate in the plant.
• Ensure that appropriate quality assurance and quality control resources are available to assist in the resolution of technical issues affecting supply of raw materials, in-process and finished goods.  Develop, modify, apply, and maintain quality evaluation and control systems and protocols for processing materials from raw materials to finished products.
• Work with process and product improvement teams regarding key product attributes to develop appropriate control strategies and feedback loops to achieve low-cost manufacturing, superior quality and service, and improved capability and capacity.

Experiences/Education - Required

• BS Degree in engineering or science (Master’s desirable)
• Minimum of 5 years of experience in manufacturing, engineering, and/or quality. .
• Minimum of 2 years working at a location with a quality management system (regulated industry preferred – ISO, TL, etc)
• Data-based decision-making skills with the ability to use data to proactively find solutions
• Understanding statistical and data analysis concepts and their application in manufacturing and ability to use statistical analysis tools such as Minitab, JMP, or other.
• Ability to drive root cause analysis and direct engineering solutions
• Demonstrated strong interpersonal skills and the ability to build relationships with customers, suppliers, and co-workers both within the plant and at other Corning locations
• Fluent in English

Experiences/Education - Desired

• Knowledge of ISO management systems and TL 9000
• Strong project and process management skills
• Six Sigma training/certification (Green Belt or Black Belt) nice to have
• Strong verbal and written communication skills
• Open and engaging – able to interface effectively with other to build collaboration
• Experience working with outside suppliers, contractors, or customers
• Self-starter: ability to drive things to closure
• Strong organizational skills